Professional Services Consultant 5
The Judge Group Inc.

Chicago, Illinois

Posted in IT


This job has expired.

Job Info


Location: REMOTE
Description: nn Our client is currently seeking a Professional Services Consultant 5
[Additional Description]

This job will have the following responsibilities:

  • Essential Functions:
  • Respond to situations where NetApp product support TSE has been unable to solve customer's technical issues.
  • Provide a high level of proactive and reactive services by building relationships with the customer to best serve their needs.
  • Work collaboratively with customers in potentially stressful situations, while providing professional and courteous technical expertise.
  • Work with customer and other NetApp technical teams to define and frame technical problems, determine solutions to problems reported, and assist customers in implementing the resolution.
  • Provide technical feedback to engineering concerning product changes and enhancements; or design, reliability, maintenance problems, or bugs. Work with development engineering to enhance product features based on customer issues.
  • Develop automation to drive operational efficiencies, utilizing tools like Ansible, PowerShell and/or Python.
  • May be called on-site to assist in complex technical solutions requiring changes to core functionality, and systems operation.
  • Create tests, tools, and diagnostic procedures for use by product support personnel.
  • May quality check technical product documentation.
  • Represent NetApp in support meetings with customers.
  • Proactive disposition towards case prevention.
  • Partner with TSM to identify gaps in knowledge and create solution plans.
  • Share performance knowledge with team members via training sessions.
  • Create documentation and post-mortem analyses of escalations.
Qualifications & Requirements:
  • NetApp AFF/FAS ONTAP Core Platform and WAFL functionality.
  • NetApp Cluster implementation.
  • NetApp Cloud Products and implementations.
  • Performance monitoring and troubleshooting tools such as AQIUM, Graphana, PerfArchives (PA).
  • Identifying Utilization, Latency, Through-put, Bottlenecks, and other Delay Centers using PA.
  • ASUP, EMS and other data collection and analysis tools.
  • Network setup and troubleshooting tools.
  • NAS and/or SAN storage and surrounding infrastructure.
  • Network Attached Storage protocols (NFS/CIFS/iSCSI) and related required protocols (DNS, NIS, and Active Directory).
  • Scripting tools such as Ansible, PowerShell and/or Python.
  • Periodic weekend on-call responsibilities (rotation with team).
  • Strong understanding of:
  • KCS Knowledge Program
  • Data Protection, Backups, SnapMirror, Virtualization, StorageGRID, FabricPool
  • RAID and storage systems
  • Troubleshooting block storage protocols
  • SAN storage and surrounding infrastructure (Brocade, Cisco, virtualization)
  • NFS, the UNIX remote file sharing protocol
  • CIFS, the Windows NT remote file sharing protocol
  • Data ONTAP operating system and NetApp clustering
  • Scripting, to drive operational efficiencies
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. To be successful, this individual must demonstrate favorable results through regular leadership and influencing others. Education Typically requires a minimum of 8-12 years of related experience with a Bachelor's degree; or 6-8 years and a Master's degree; or equivalent combination of relevant education/certifications/training and applicable professional work experience.

Contact: sshrivastava@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


This job has expired.

More IT jobs


American Cybersystems, Inc.
Eureka, California
$24.00 - $27.00 per hour
Posted less than a minute ago

American Cybersystems, Inc.
Camillus, New York
$92,000.00 per year
Posted less than a minute ago

American Cybersystems, Inc.
Seattle, Washington
$50.31 - $51.30 per hour
Posted less than a minute ago

Get Hired Faster

Subscribe to job alerts and upload your resume!

*By registering with our site, you agree to our
Terms and Privacy Policy.