Product Support Representative II
Snapon
Job Info
Overview
Provide support to Snap-on Customers and Franchisee via inbound and outbound phone calls, e-mail, and other written correspondence. This support includes, but is not limited to technical troubleshooting, general product use/operation, up-selling/cross-selling, new product registration, and sending replacement parts as needed.
Responsibilities
- Attend 3 rd party and internal training as required
- Collect and enter call data for each call in- customer management database
- Responsible for making sure that telephone messages, callbacks, and voicemail messages are handled within expected timeframes
- Send escalated requests and complaints to proper employee/department as needed
- Report statistical analysis (top call issues and other reports as assigned)
- Participate in meetings as required
Qualifications
Education:
- High School diploma or equivalent
- College degree or equivalent experience in the Automotive Industry preferred
Y ears of Experience:
- At least 3 years previous Customer Service experience preferred
Other Requirements:
- Automotive troubleshooting and hands-on repair experience preferred
- Bilingual in Spanish or French preferred
- Ability to communicate effectively and positively with callers while diffusing escalated situations as needed
This job has expired.
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