Product Manager- Disputes & Payments
PayPal Inc.

Job Info

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At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.

Job Description Summary:
What you need to know about the role
As a senior payments product manager at Venmo, you will play the lead role in transforming the payments and disputes platforms to meet the growing needs of Venmo products and services.

Meet our Team
The Venmo payments and disputes platforms sit at the core of all Venmo products facilitating payments for the entirety of the Venmo ecosystem, providing our customers instant, friction-free access to their money.

We dream about cashless economies and bringing financial services to the masses. We are fascinated by the "story behind the money" and don't get bored talking about transaction performance and expense. We collaborate with consumer and commerce teams, risk and compliance SMEs, designers, data scientists, and engineers to deliver payments and disputes solutions.

Job Description:

Your way to Impact

As a product manager on Venmo payments and disputes,you will help design, shape, and drive payments & disputes solutions to enable our partners to deliver incredible customer experiences.

While your primary objective is to act as the subject matter expert on disputes, driving the strategy, vision, and implementation of dispute resolution capabilities, all while maintaining our unwavering dedication to outstanding customer service; you'll also contribute to the creation of innovative, scalable, and resilient payments and recovery solutions, aimed at providing frictionless customer experiences.

In this role, you'll collaborate closely with multifaceted teams, including engineering, design, legal, and customer support, to ensure our product not only fulfills customer needs but also aligns seamlessly with our business objectives.

Additionally, you'll continuously monitor market dynamics, competitor landscapes, and regulatory shifts. Your insights will guide our product strategy, guaranteeing that our disputes management solution remains not only competitive but also fully compliant with industry standards.

Your day-to-day

In your day-to-day role you will

• Develop and execute a comprehensive product strategy for the dispute platform, aligning with company objectives and market demands.

• Track product performance by establishing key performance indicators (KPIs) and metrics; and identify areas for optimization.

• Mentor, and support teams that handles dispute intake and resolution processes, for banking and card acquiring functions.

• Execute step-level changes by converging dispute functions and processes.

• Define and maintain a product roadmap that outlines key initiatives, features, and timelines, considering customer feedback, market trends, and business priorities.

• Collaborate with engineering, design, legal, and customer support teams to drive the development, testing, and release of product features, ensuring alignment with product vision and requirements, investigate issues, and fix product bugs.

• Champion a user-centric approach to product development, collaborating with design teams to deliver intuitive and seamless user experiences that streamline disputes management processes.

• Define and execute testing strategies to ensure product quality, reliability, and compliance with regulatory requirements, working closely with QA teams to identify and address issues.

• Monitor market trends, competitor offerings, and regulatory changes related to disputes management, leveraging insights to inform product strategy and maintain competitiveness.

What do you need to bring-

• 5+ years of experience in financial services with deep working knowledge of e-commerce payments and disputes methodologies.

• 3+ years of experience in leading the development of technical products and large-scale platforms with high-reliability requirements.

• Deep understanding of the ACH and card network dispute management rules, response codes, and recommended responses.

• Working knowledge of Regulation E and Regulation Z compliance.

• Data-driven, enthusiastic, and passionate about agile product management, to deliver breakthrough consumer experiences.

• Proven experience executing a transformational product strategy while successfully tackling ambiguity independently.

• Strong technical background and ability to understand and work with
  • API design based on internal and external requirements,
  • Defining and setting up platform metrics and monitoring,
  • Defining and understanding integration requirements with external platforms.

• Excellent people and communication skills are essential. The candidate should have the ability to develop strong working relationships at all levels of management, both inside and outside of PayPal.

**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Additional Job Description:

Subsidiary:
PayPal

Travel Percent:
0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is
$84500 to $204600

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visithttps://www.paypal.com , https://about.pypl.comand https://investor.pypl.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Any general requests for consideration of your skills, please Join Our Talent Community.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.

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