Process Improvement Professional 2, Author by Humana

Louisville, Kentucky

Posted in Insurance
9 days ago

Job Info


Author, recently launched by Humana, is a service experience designed to meet the whole-health needs of the people we serve. Created to innovate with the speed and agility of a modern start-up and backed by the insights and scale of Humana, Author is pioneering a customer-centered experience designed to foster trusting relationships with members to help them achieve their best health.

Dedicated to simplifying the healthcare experience and helping people navigate their healthcare journey, Author is leveraging digital technologies to eliminate fragmentation and systematic friction for members and providers.

We are seeking individuals who are passionate about solving tough problems as we forge a new path for the healthcare industry. As a member of the Author team, you will have the opportunity to make a difference in the lives and health of the members we serve.

The Billing & Enrollment Professional 2 Is responsible for the accurate enrollment and billing process for an insurance organization. The Billing & Enrollment Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate course of action.



  • Create process documentation/workflows, knowledge articles and self-service guidance
  • Collect and document of business requirements for project and process improvement
  • Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
  • Creates and maintains technical writing standards
  • Writes, modifies/changes controlled documents
  • Writes, reviews, and maintains department standard operating procedures
  • Edit, standardize, or make changes to materials prepared by other writers or personnel
  • Develop and maintain a wide range of documentation with a focus on internal help guides and support systems
  • Create Visio flow diagrams
  • Create workflows
  • Assist with other duties as needed
Required Qualifications
  • BS/BA or equivalent work experience
  • 3+ years of healthcare writing experience with processes/policies/procedures
  • Experience mapping processes using Visio or similar tools
  • Microsoft Office/Suite proficient (Excel, PowerPoint, Word, Visio, etc.)
  • Project management experience
Preferred Qualifications
  • Background in process improvement, quality assurance positions
  • Industry experience preferred in following; medical practice, hospital & healthcare
  • Experience in a start-up environment a plus

Scheduled Weekly Hours


More Insurance jobs

PMA Companies
Blue Bell, Pennsylvania
Posted about 5 hours ago

PMA Companies
San Francisco, California
Posted about 5 hours ago

PMA Companies
Los Angeles, California
Posted about 5 hours ago
View Insurance jobs ยป

Job Alerts

Provide an email, zip code for jobs, and/or job category to subscribe to job alerts. Learn more now.

*By subscribing, you agree to our Terms and Privacy Policy.

Share this job with the community

Click a community link below, and then social share the Process Improvement Professional 2, Author by Humana job.

African American Job Search Logo
Asian Job Search Logo
Disabled Job Seekers Logo
Hispanic Job Exchange Logo
LGBT Job Search Logo
Seniors to Work Logo
US Diversity Job Search Logo
Veteran Job Center Logo