Process Improvement Analyst

O'Fallon, Missouri

Posted in Financial Services

Job Info

Start something good. Empower your career. Become an employee owner at Cenlar.

Employee owners have made Cenlar the nation's leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as Process Improvement Analyst.

The Process Improvement Analyst supports various business units under the direction of the Process Improvement Manager in regards to process improvement opportunities. The Analyst supports continuous improvement and end-to-end process optimization across functions; by eliminating waste and streamlining and standardizing current processes.


  • Identifies opportunities for cost and risk reduction, efficiency gains and enhanced levels of service particularly surrounding functions that require manual effort
  • Conducts analysis to determine root causes of identified problem areas and provide inputs into recommendations for process change
  • Provides reporting on the financial impact and ROI of Process Improvement projects
  • Gains a detailed level of understanding of the business units within Servicing, their systems, processes, risks, opportunities, etc.
  • Identifies and documents business requirements
  • Prepares and/or analyzes current process flows and recommend/implement future state solutions.
  • Analyzes process change requests and provides insight on their impact on existing processes, data gaps, organization, risks, controls, roles and systems
  • Ensures on time, on budget and on scope delivery
  • Independently leads and assists with projects, including major activities as
    • Identifying business improvements/solutions
    • Business case development
    • Identifying, measuring and analyzing Loan Servicing operational data
    • Requirements definition
    • Process and organization design
    • Procedure development
    • Implementation and control of process change
    • Ongoing solution analysis
  • Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar's reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  • Bachelor's degree or equivalent experience
  • 3+ years Mortgage Servicing experience, including documenting and/or managing processes
  • Six Sigma certified, preferred
  • Ability to drive and/or manage process improvement initiatives
  • Functional/Technical Knowledge - Understanding of Loan Servicing including FNMA/FHLMC/HUD/VA servicing requirements
  • Highly organized
  • Experience with issue resolution and group facilitation
  • Superior problem solving skills
  • Excellent written, verbal and presentation skills for all levels, including Senior Management
  • A confident self-starter, ability to work effectively without close supervision
  • Delivery focused with meticulous attention to detail
  • Solid knowledge of standard desktop applications: Microsoft Word, Excel, PowerPoint, Visio
Total Rewards:

As an employee-owner at Cenlar, you'll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.

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