Start something good. Empower your career. Become an employee owner at Cenlar.
Employee owners have made Cenlar the nation's leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as Process Improvement Analyst.
The Process Improvement Analyst supports various business units under the direction of the Process Improvement Manager in regards to process improvement opportunities. The Analyst supports continuous improvement and end-to-end process optimization across functions; by eliminating waste and streamlining and standardizing current processes.
Identifies opportunities for cost and risk reduction, efficiency gains and enhanced levels of service particularly surrounding functions that require manual effort
Conducts analysis to determine root causes of identified problem areas and provide inputs into recommendations for process change
Provides reporting on the financial impact and ROI of Process Improvement projects
Gains a detailed level of understanding of the business units within Servicing, their systems, processes, risks, opportunities, etc.
Identifies and documents business requirements
Prepares and/or analyzes current process flows and recommend/implement future state solutions.
Analyzes process change requests and provides insight on their impact on existing processes, data gaps, organization, risks, controls, roles and systems
Ensures on time, on budget and on scope delivery
Independently leads and assists with projects, including major activities as
Identifying business improvements/solutions
Business case development
Identifying, measuring and analyzing Loan Servicing operational data
Process and organization design
Implementation and control of process change
Ongoing solution analysis
Bachelor's degree in business, finance, engineering or related field required
3+ years Mortgage Servicing experience, including documenting and/or managing processes.
Ability to drive and/or manage process improvement initiatives
Functional/Technical Knowledge - Understanding of Loan Servicing including FNMA/FHLMC/HUD/VA servicing requirements
Experience with issue resolution and group facilitation
Superior problem solving skills
Excellent written, verbal and presentation skills for all levels, including Senior Management
A confident self-starter, ability to work effectively without close supervision
Delivery focused with meticulous attention to detail
Solid knowledge of standard desktop applications: Microsoft Word, Excel, PowerPoint, Visio
As an employee-owner at Cenlar, you'll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.
Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.
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