Process Engineer
The Judge Group Inc.
Job Info
Location: Charlotte, NC
Salary: $60.00 USD Hourly - $65.00 USD Hourly
Description:
Job Title: Process Engineer
Location: Charlotte, NC
We are seeking an experienced Process Engineer to join our team and contribute to our commercial banking operations within Wholesale Operations.
Responsibilities:
- Ensure compliance with risk management policies within the Line of Business (LOB).
- Create awareness of issues and challenges related to policy adherence.
- Collaborate with cross-functional teams to address any policy violations.
- Respond promptly to incidents related to technology disruptions.
- Raise incidents to the team for root cause analysis and remediation planning.
- Work closely with stakeholders to prevent future incidents.
- Investigate incidents such as duplicate wires being sent.
- Develop solutions to recover assets and prevent recurrence.
- Separate incident management from problem management.
- Prepare executive-facing incident reports.
- Communicate effectively with higher-level executives
- Ensure accurate and descriptive reporting of incident nature.
- Leverage PowerApp systems for efficient incident tracking and management.
Qualifications:
- Bachelor's degree in [relevant field] or equivalent experience.
- Minimum of 4 years of experience in process engineering or related roles.
- Strong communication skills.
- Experience with PowerApps is highly preferred.
- Proficiency in Microsoft Office (macros in Excel are a plus but not required).
- The team utilizes a SharePoint Online app as the workflow tool.
- Work is managed through a queue on an ongoing rotation basis (24 hours/5 days).
- Incident owners manage incidents until closure, which may take several weeks.
- Ongoing engagement with operational partners.
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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