Printer Technician BCforward is currently seeking highly motivated Printer Technician for an opportunity located at Cleveland, OH Position Title: Printer Technician Location: Cleveland, OH Expected Duration: 12+ Months with possibility of extension Job Description:Perform installations, training, maintenance, and repairs on Large Format Printers. Determine site and equipment requirements. Understand customer goals and identify consequences of various solutions. Work according to project plan, installation plan, and escalation plan. Configure printer system hardware, software, and network components. Assemble and integrate system/product and verifies system/product operation. Use proactive monitoring procedures to identify problem prevention opportunities. Provide customer with overview of installation activity, site-specific information, and access to appropriate contacts. Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handle customer-relations problems promptly and appropriately, escalate issues according to established procedures. SPECIAL SKILLS:
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