Printer / Copier Support Specialist
Ricoh USA

Warren, Michigan

Posted in IT


This job has expired.

Job Info


Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. Ricoh will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated because of a disability or sincerely held religious belief, practice, or observance.

POSITION PROFILE

Responsible for the daily on-site support of printers and copiers. Responds to customer requests for technical support and training with a strong emphasis on customer service. Documents all service calls and requests into system of record. Works to ensure that the Service Level Agreements (SLA) between the customer and RICOH are achieved. In addition, responsibilities include management of an on-site parts/consumables inventory.

JOB DUTIES AND RESPONSIBILITIES

  • Daily on site support of printers and copiers.
  • Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary
  • Keeps the customer up to date on the progress of problem resolution
  • Provides end users with detailed remote access knowledge and documents complete trouble shooting information
  • Provides regular account updates, to include information on fleet status and performance.
  • Responsible for on-site hardware, parts, and supplies inventory.

  • Responsible for printer needs assessments.

  • Responsible for printer installations, moves, and disposals.

  • Maintains printer fleet tools/databases.

QUALIFICATIONS (Education, Experience, and Certifications)

  • Typically requires:
  • High School Diploma (or equivalent) with additional education preferred
  • Technical training, aptitude, and certifications helpful
  • Requires personal car usage in metro area.

  • Lifting up to 50lbs. Extensive walking required.

  • Requires valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy.

Benefits

This position comes with competitive starting pay and generous employee perks and benefits that include:

  • Vacation eligibility after only 30 days on the job
  • Paid sick time
  • Health, dental and vision coverage after 30 days on the job
  • Seven paid holidays plus five paid floating holidays per year
  • College Tuition reimbursement
  • Unparalleled training and growth opportunities

At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That's how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we're doing it with transparency, integrity and corporate social responsibility.

Become a valued member of our team. Click APPLY now or join our Talent Community for updates on future job postings.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.


This job has expired.

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