Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. Ricoh will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated because of a disability or sincerely held religious belief, practice, or observance.
POSITION PROFILE
Responsible for the daily on-site support of printers and copiers. Responds to customer requests for technical support and training with a strong emphasis on customer service. Documents all service calls and requests into system of record. Works to ensure that the Service Level Agreements (SLA) between the customer and RICOH are achieved. In addition, responsibilities include management of an on-site parts/consumables inventory.
JOB DUTIES AND RESPONSIBILITIES
Responsible for on-site hardware, parts, and supplies inventory.
Responsible for printer needs assessments.
Responsible for printer installations, moves, and disposals.
Maintains printer fleet tools/databases.
QUALIFICATIONS (Education, Experience, and Certifications)
Requires personal car usage in metro area.
Lifting up to 50lbs. Extensive walking required.
Requires valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy.
Benefits
This position comes with competitive starting pay and generous employee perks and benefits that include:
At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That's how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we're doing it with transparency, integrity and corporate social responsibility.
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Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.
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