Principal Product Management - Tech(Customer Engagement)
Walmart

Job Info

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Position Summary...

What you'll do...

We have multiple openings for Principal Product Manager positions in CA: Sunnyvale, San Bruno, Carlsbad. WA: Redmond(Seattle). AR: Bentonville. TX: Dallas. NY: Hoboken(New Jersey). VA: Reston

About The Role

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their face. That's what we do at Walmart Global Tech. We're a team of 15,000+ product managers, software engineers, data scientists, and service professionals within Walmart, the world's largest retailer, delivering innovations that improve how our customers shop and empower our 2.2 million associates. To others, innovation looks like an app, service or some code, but Walmart has always been about people. People are why we innovate, and people power our innovations. Being human-led is our true disruption.

As a Customer Engagement Manager, you will help drive exciting initiatives for new and existing technologies focusing on the cloud, discovering capabilities, improvements and working closely with other teams to build customer adoption and product management for the largest retailer in the world. All of this while also managing Customer Relationships, helping to develop road maps, working with innovative tools and driving delivery and implementation of technology solutions are just a few of the exciting and challenging things you'll experience in this role. Someone who can easily adapt to asks and changes in priorities will be the most successful. You'll influence leaders, customers, and other teams by telling the story of our technology platform and how it will grow and add value to their business.

Our CEM team sits in the Program Management area of the Global Tech Platforms organization. In this role you will act as an Account Manager to the rest of the Global Tech organization. The CEM team works closely internally in the GTP organization with Product Management, Product Adoption, and Program Management. You will engage with the GTP Triads (head of product, engineering, and pmo) for Modern Data Platforms, Modern Infrastructure/Cloud Platform, and DevOps. You customers will be internal to the overall Global Tech organization and are the consumers of GTP products. These customers include US Technology, Retail and Emerging Technology, Supply Chain Technology, Technology Strategies, Data Strategy and Insights, Sam's Technology, International Technology, Enterprise Business Solutions, and Information Security.

What You'll Do...

• Closely collaborate with the Product Management and Engineering teams and develop in-depth knowledge of the GTP product offerings and solutions
• Manage a book of business of internal technology customers
• Represent the voice of the customer to provide input into core product roadmaps and timelines
• Own and maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Collaborate closely with leadership on platform growth/expansion opportunities for customers
• When appropriate, collaborate with product and engineering to set up platform products as per customers' requirements and help drive solutions for technical issues raised by customers
• Successfully gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and software improvements
• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer adoption
• Active management of client relationship, setting and managing expectations proactively and strategically
• Understanding customer outcomes by communicating with customers, analyze customer metrics, and gather and address feedback
• Access and analyze significant amounts of data to identify trends and/or patterns that lead to specific insights about client performance and adoption during client Business Reviews

You'll sweep us off our feet if:

You're a storyteller and a servant leader at heart. You love being challenged and innovative in your work and you're not afraid to try new things. You love working with a diverse team of people but also on your own. You're a student of technology, a teacher, a doer and have experience being an account manager in a technology environment. You are gifted in crafting and developing solutions to business challenges by communicating requirements to key partners (for example, Business leaders, User Experience, Engineering, Analytics); and engaging with key partners to deliver and support initiatives; and communicating status and insights related to product performance. Develop and enhance highly complex products by developing and managing product roadmaps; gathering and documenting requirements; collecting and analyzing customer and product data; turning customer insights into actionable priorities and initiatives; prioritizing product backlog; executing on user and business acceptance criteria; and managing roll out of product features. Defines and manage strategy and business objectives for highly complex products by identifying market opportunities, conducting benchmark studies and competitive assessments; developing business cases; and setting objectives and key performance indicators for products.

What You Bring...

• Solid understating of cloud technologies and enterprise product management
• Ability to analyze, explain, and guide complex business and technical topics
• 6+ years of technology customer success/account management experience preferably in Cloud Technology
• Excellent communication skills via phone, email and video conference
• High energy and ambition; enthusiasm to give customers the white glove treatment
• Strong salesmanship, you talk with conviction and passion and have an innate ability to convince others of your point of view
• Hyper-organized and strong multi-tasker who can easily manage numerous projects
• Highly skilled at building rapport quickly and authentically
• Creative thinker, always coming up ways to gain more out of relationships
• Very strong attention to detail
• Empathy and the ability to relate to a customer's point of view
• Ability to solve problems quickly and pivot with ease
• Positivity, patience, and professionalism
• Quick learner, you can pick up new platforms and understand new industries quickly

What You'll Get...

• Competitive Salary
• Equity
• 401(k)
• Full Benefits - Medical, Dental, and Vision Insurance
• Flexible vacation and sick days

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor of Science and 6 years product management experience OR Master of Science and 3 years product management experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

600 WEST CALIFORNIA AVENUE, SUNNYVALE, CA 94086-2486, United States of America

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