Principal Product Designer
Tealium

Job Info

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WHO WE ARE

Tealium is the most trusted and world's largest independent customer data platform. Tealium connects customer data - spanning web, mobile, offline, and IoT devices - so brands can connect with their customers. Tealium's turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure.

Tealium's customer data solutions encompass tag management, an API hub, a customer data platform with machine learning and AI, and data management solutions that make customer data more valuable, actionable, and secure. Tealium has been a trusted provider of customer data solutions for more than a decade, and more than 850 top businesses worldwide including Microsoft, Hyatt, Gap, HSBC and Novartis rely on Tealium to power their customer data strategies.

Team Tealium works and lives across the U.S. and in nearly 20 countries across the world. We are intentional about our culture, our investment in our team members and how we care and connect.

Tealium = Teal + Helium. Teal: a vibrant reflection that evokes authenticity, trustworthiness, reliability, open communication and clarity of thought. Helium: we rise above, a kinetic force that elevates our customers' and our experiences beyond all others.

We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.

We are hiring a Principal Product Designer to join the Design & Research team at Tealium. The Principal Product Designer will lead and contribute to the reimagining of critical application areas within our platform. You'll work through complex user experience problems and deliver solutions through a unified product experience. The Principal Product Designer will have the opportunity to be a professional and cultural leader within the Design & Research team, advocate for design within the organization, and be a driver of best design practices.

WHAT YOU'LL DO AT TEALIUM:

You'll collaborate with product managers, engineers, and other designers, to help build captivating and useful features that bring delight to our customers, are easy to use, and add value to our business. You'll contribute to the evolution of our product suite and collaborate on new applications and initiatives. You will be a part of a cross-functional team contributing to planning, requirements, research, and design. You'll work with design leadership and product management to proactively identify higher-order issues and opportunities and execute on initiatives at the highest level of craftsmanship and efficiency.

The Principal Designer is also a thought leader for the entire team of product designers and will focus on excellence in design execution across the portfolio. Working closely with and mentoring and coaching other designers, as well as setting up systems and processes that enable efficient high-quality work. You will provide vision and creative oversight that moves our product designs forward, setting a high bar for our platform's user experience. You will be responsible for maintaining a unified product experience that leverages and adheres to our growing design system. You'll be a senior decision maker, and together with the Director of Design will help set and execute the vision for design at Tealium.

YOUR DAY TO DAY

• Lead critical UX/UI work efforts from concept to delivery. Ensuring consistency and scalability across a variety of end-to-end user experiences. Using systems thinking to understand and plan for how your work affects the broader product.
• Collaborate closely with design and product leadership to understand product vision and contribute to the overall direction of your product area.
• Design workflows, low-fidelity prototypes and high-fidelity visuals for product features.
• Work closely with front-end engineering to ensure the successful handoff and execution of user interface designs and the preservation of the original design intent in the final product.
• Develop and improve a shared product design language across our platform. Leveraging our design system and championing it's adherence in design proposals to ensure continuity in the products and maintaining a shared visual language.
• Facilitate and participate in team design critiques, individual designer working sessions and work reviews.
• Participate in design system strategy, coordination and audits.
• Actively evaluate the product and look for opportunities to unify and improve the user experience across the platform.

WHAT YOU BRING TO TEALIUM

• You have a proven track record in setting a vision for great user experiences, inspiring others to get behind the vision, and ultimately delivering products and services that are known for their ease of use and delightful experience.
• You have a proven user-centered design workflow that comprises: design, prototyping, presentation, sharing and soliciting feedback, influencing key decision-makers, and collaborative handoffs with engineers.
• You promote design thinking and advocate for design solutions that are efficient to use and solve user problems.
• You understand that achieving great design is a team effort and relies on close collaboration.
• You work with cross-functional teams and partners to drive strategy, vision, and execution. Working transparently to create designs based on findings from research, data, and feedback from your team.
• You are a strategic leader on the Design team, supporting and mentoring other designers, amplifying their efforts, and leading by example so that they can learn best practices, solid judgement, and critical self-management skills.
• You are a partner to cross-functional team members and uphold our principles, practices and standards.
• You provide thoughtful and skilled critique of other's work. You have the ability to provide useful and constructive feedback to peers of all levels.
• You are an advocate for research methodologies and have experience running quantitative and qualitative research and usability testing.
• You can visualize ideas and concepts in such a way that they are communicated effectively and compellingly to internal leaders, partners and customers.
• You thrive in an iterative, collaborative environment and can manage multiple projects concurrently.
• Bachelor's degree (BS/BE) in design or related field. (or 4 additional years of relevant experience in lieu of degree).6+ years of industry experience in UX or product design
• You've contributed to and shipped features for multiple SaaS or consumer products over the years and understand what it takes to create engaging user experiences.
• You have experience being the lead on projects and coordinating with other design resources in the execution of SaaS product design work.
• You have a portfolio of impeccably executed enterprise or consumer product design work that demonstrates your principles, methodologies, approach and interaction design skills. Please provide us with a link to an online portfolio that you can share with us and provide any necessary passwords.
• You have the ability to balance user needs, technology constraints, and business goals to create a useful, usable, and desirable product.
• You have a strong passion for working with and expanding existing software applications as well as creating new experiences.
• You are skilled at developing level-of-effort estimates for design projects and report on their progress.
• You have experience with user research methods and user testing to validate proposals.
• You have excellent verbal and written communication skills to craft compelling stories and are comfortable presenting in front of a variety of stakeholders and audiences.
• You have expert knowledge in design tools like Figma for primary design, prototyping and developer handoff.

At Tealium, we don't just offer the ordinary, we provide the extraordinary:

- Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium

- Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries

- Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually

- Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment

- Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants

- Tealium Time, unlimited paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays

- Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness

- Healium Be-Well Break, an annual all-company paid shutdown to provide a true break for us all

- Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs

- Health and Related Benefits Programs, offering market competitive benefits programs

Collectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more ) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.

The highly relevant and differentiated positioning of Tealium's solutions makes this a unique and rewarding career opportunity.

#LI-Remote

*Offerings vary by level and location.

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