Primary Care Practice Manager - Bozeman
Billings Clinic

Job Info

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Responsible for providing leadership and supervision within the Bozeman medical group practice operations of Billings Clinic Bozeman. Develops objectives, policies, and procedures for assigned clinical practices to formalize and implement the mission, vision, and values of Billings Clinic. Maintains the standards, customer relations, and medical group practice in a designated specialty. Accountabilities include supervision and leadership of staff; quality of services; short and long-range planning to achieve goals and objectives; fiscal control; physician and interdepartmental/intradepartmental relations and effective human resources/personnel management.

Essential Job Functions
Develops and oversees medical group clinical practice(s) to ensure adherence to organizational mission, vision, values, strategic goals, and business strategies. Interprets and supports the mission and philosophy of Billings Clinic.Effectively supervises and directs staff members to maximize productivity and efficiency in services. Responsible for promotion of, and adherence to, the elements of Billings Clinic's Code of Business Conduct and corporate compliance program. In collaboration with physician leadership and other medical staff, administration, and other health care providers, develops and implements short and long-range plans, and leads, develops and revises programs which enhance clinic practice services. Provides leadership in developing, planning and implementing the clinic's business plans and oversees the business and financial operations. In collaboration with the Physician Medical Director, develops and supports provider practices to include patient access, physician practice reports, revenue analysis, and billing/coding documentation. Develops and maintains community relationships as it relates to the continuum of care. Monitors clinic practice(s) medical activities and identifies trends, problems and/or issues. Serves as a liaison and channel of communication between all Billings Clinic programs and services. Participates in the development of patient care delivery models and/or care programs, policies and procedures that describe how patient care needs and/or patient populations receiving care are assessed, evaluated and met. Participates in the development and implementation of Billings Clinic's plans for providing physician care to patients. Participates in the implementation of an effective, ongoing program to measure, assess and improve the quality of patient care. Monitors compliance to the plan. Examines the possibilities of growth by identifying opportunities to enhance market position and organizational effectiveness. Leads the assigned clinic practice(s) in the overall marketing, program development, and service priorities. Coordinates with physicians and other Billings Clinic leadership to assure continuity in pursing service line/organizational goals and synergy in implementing plans and problem resolution. Supports community education and awareness by conducting public education programs, participation in health fairs and other events. Promotes the value of health care provided by the organization by creating effective public relations programs to differentiate and promote the services provided Develops, implements, and maintains a realistic, cost-effective annual budget. Enhances operational effectiveness, emphasizing cost containment and enhancing patient access, and increasing patient encounters without compromising quality of care or patient safety. Participates in the managed care relationships, including monitoring of related reimbursement, negotiation with third party payers, provider credentialing and maintenance of contracts. Monitors periodic financial statements measuring the relevant business activity and financial position of the assigned clinical practice(s) and the organization to ensure appropriate financial management. Develops and presents financial analyses by employing a variety of techniques (modeling, forecasting, benchmarking, cost/benefit analysis, etc.) to enhance understanding and improve decision making. Establishes a system of controls by designing and enforcing checks and balances to minimize the risk of financial loss through appropriate encounter and charge capture, effective documentation and coding compliance, etc. Exercises due diligence throughout contract development, negotiations, and compliance by reviewing, analyzing, and consulting appropriate resources to diminish risk Manages donated funds, grants and contracts appropriately Practices process improvement principles to assess and improve the quality of the service/care provided within the clinical practice(s). Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance and ensures compliance of clinical practice and staff. Leads clinic practice(s) in compliance with all legal, regulatory and/or accreditation standards or guidelines and ensures quality of care standards are adhered to. Develops, retains, recruits, and leads a talented team committed to accomplishing the goals and objectives of Billings Clinic. Recommends, implements, and evaluates plans and systems that assure sufficient number of qualified and competent staff to provide care/services. Adheres to administrative policies and procedures relating to human resource management. Participates in physician recruitment and retention strategies and conducts assessments for expansion and/or replacement of physicians Demonstrates and encourages an ethic of open communication and teamwork throughout the organization. Builds an environment of shared commitment to Billings Clinic's goals and responsibility to achieve quality outcomes. Provides consultation for related concerns and acts as a customer advocate by demonstrating sensitivity to ethical and legal ramifications of practice. Participates in evaluation, selection and integration of health care technology and information management systems that support quality of care/financial needs and the efficient use of resources. Oversees on going information needs for the clinical practice(s) by querying involved users and evaluating the information systems capabilities to improve business performance. Directs effective implementation plans, information systems maintenance, and provides access to training resources to continually improve performance. Participates in the development of effective communication linkages through telecommunication and/or internet based technologies to ensure customer access, service and operational coordination. Performs other duties as assigned or needed to meet the needs of the department/organization.

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