Power Customer Service Representative
Sudden Service, Inc.

Job Info

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Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works' customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

Duties/Responsibilities:

• Generates sales to customers for generator parts, service, rentals, and rebuilds on all generator makes and models.
• Quotes services in the field and works with all customer relations.
• Develop new customers in assigned territory while maintaining current accounts.
• Attending and working industry tradeshows and conferences to strengthen the company brand and develop customer relationships.
• Create and implement strategies for generator service and rental growth.
• Work closely with the Taylor Power System sales rep to develop a relationship with their customers to gain service opportunities.
• Incumbent is to provide a detailed call report to the Sudden Service manager weekly to discuss customer concerns and demands in the field.
• Maintains and submits accurate and timely expense reports.

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