PBX Operator
Marriott Vacations Worldwide

Job Info

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Job Description
Essential Duties and Responsibilities (other duties may be assigned):

Resort Wide:

• Consistently follow the Signature Guest Engagement service standards at all times.
• Follow all company and department policies and procedures.
• Attend safety meetings, keep the workplace in safe condition, and work in a safe manner.
• Adhere to attendance policy and report to workstation at scheduled start time.
• Propose ideas or find ways to improve services, systems, and/or procedures.

Department:

• Maintain a neatly groomed appearance that is in compliance with the Welk Resorts standards.
• Answer phones within three rings in a positive uplifting voice, using the correct salutation.
• Check in with the department manager or supervisor to ascertain any special needs or events for the day.
• Cooperate with coworkers and management.
• Work to resolve conflicts with other associates, or see a manager if resolution is not possible.
• Assist other WRSD associates if necessary and appropriate.
• Be able to use the basic functions of Front Office computer programs including but not limited to Timeshare Ware, HotSOS, Saflock, and Microsoft Outlook and Word.
• Be knowledgeable and provide information regarding hotel facilities, hours of operation, key personnel, special activities and functions in the resort as requested.
• Provide directions to the resort from any location as requested.
  • Handle all telephone calls and ensure that prompt courteous service is provided.
  • During winter, may be required to greet callers by saying Happy Holidays.
  • Be familiar with all departments and with key associates in each department in order to handle calls efficiently.
• Perform all duties listed on the shift checklist and inform department manager of any duties that are not clearly understood.
  • Complete all duties on the shift checklist, and inform department supervisor or manager immediately if any items on the checklist cannot be completed during the shift.
  • Utilize the computer system in retrieving, updating and inputting guest information.
  • Answer the telephones professionally and courteously, including transferring and routing misdirected calls and taking messages.
• Accurately keep track of all mail, packages and/or faxes, and contact guests when needed.
• Receive bellmen requests and convey information to bellmen, use HotSOS system to create, update and complete Bell calls. Follow-up with bellmen in regards to transfers and ensure that transfers are completed in TimeShareWare.
  • Enter data from guest registration cards. Accurately file completed registration cards and charge receipts.
• Update and keep track of multiple phone lists in Excel.
• Read all departmental memos and inform supervisor or manager of any information that is not clearly understood.
• Report to the supervisor any supplies that are needed or any safety concerns that need to be addressed.
• Alert the following shift of any duties that have not been completed or of any pertinent information regarding special situations.
  • Perform other tasks as assigned by department supervisor or manager.

Education and/or Experience:

High school diploma or general education degree (GED); three to six months related experience and/or training; or equivalent combination of education and experience.

Welk Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This job has expired.