Patient Service Assistant Specialist
Eskenazi Health


Job Info


Division:Eskenazi Health

Sub-Division:FQHC

Req ID:9339

Schedule:Full Time

Shift:Days

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status

Non-Exempt

Job Role Summary

The Patient Service Assistant Specialist performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. This position performs all front desk responsibilities, usually in a small clinic environment where the staff size and patient volume dictate staff cross training and multi-tasking to include all front desk positions.

Essential Functions and Responsibilities

  • Proactively contributes to Eskenazi's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi values of Professionalism, Respect, Innovation, Development and Excellence
  • Verifies patient information and copies/scans insurance information
  • Performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office
  • Performs data entry to check patients into clinic, updates demographic and insurance
  • information and enters information into the appropriate computer system
  • Performs all front desk responsibilities, usually in a small clinic environment where the staff size and patient volume dictate staff cross training and multi-tasking to include all front desk positions
  • Greets the patient, answers phones, completes registration, performs check out/charge entry, referrals and medical records
  • Alters activities/behaviors to reflect and ensure adequate service appropriate to the age of patients served (i.e. pediatric, adolescent, and adult)
  • Answers phone lines within company guidelines, routes callers to appropriate destination, answers questions, and schedules appointments
  • Thoroughly and accurately completes the telephone triage form and routes to appropriate staff
  • Greets the patient and utilizes appropriate customer service skills
  • Recognizes and responds to signs of patients in emergent distress and directs to appropriate clinical staff
  • Retrieves and files medical records in a timely and orderly fashion; files documents into the proper location in the appropriate medical records; assembles and inspects charts for completeness and refurbishes old charts as needed; copies as needed, purges records per site guidelines
  • Balances and reconciles all money collected daily
  • Performs check out and charge entry in the billing system within 24 hours
  • Corrects any billing errors identified by billing software in accordance with the policy
  • Processes billing according to current coding guidelines including ICD-9 and CPT-4 and validates an appropriate diagnosis
  • Performs preparation of professional charge batch and sends batch daily
  • Resolves missing charges report
  • Provides continuous feedback to site management regarding charge entry related issues
  • Prepares daily deposit log and ensures summary balances reconcile to the charge tickets
  • Prepares daily and monthly charge reconciliation summary to Revenue Cycle Dept.
  • Processes referrals for patients seen in the Health Center. This includes: verifying patient insurance eligibility; communicating with physicians; obtaining prior authorization or pre-certification when needed; scheduling appointments consistent with patients' insurance plan, and processing all appropriate paperwork.

Job Requirements

  • High School diploma or equivalent (GED)
  • Minimum of 1 year of clerical experience in hospital or health care setting
  • Minimum of 1 year health care insurance experience preferred
  • Data entry experience
  • Previous customer service experience preferred

Knowledge, Skills & Abilities

  • Knowledge of clinic processes
  • Must pass multiple system application exams
  • Working knowledge of multiple insurance plans and networks
  • Alpha/numeric filing skills
  • Strong computer knowledge and skills with a minimum typing speed of 30 WPM
  • Effective oral/written communication skills, including the ability to communicate with patients in a manner conducive to the patient's age and developmental stage
  • Ability to:
    • operate standard office equipment
    • work effectively under pressure of high patient volume while muti-tasking
    • navigate multiple system applications
    • communicate tactfully/pleasantly with public and all level of personnel
    • be flexible to changing work duties and priorities
    • follow oral/written instructions
    • Provide excellent customer service
    • accurately count money and give change
    • interact with patients from all economic, educational, social, etc. backgrounds
    • maintain patient confidentiality at all times

Accredited by The Joint Commission and named one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America's best midsize employers' Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care - Center of Excellence in Women's Health, just to name a few.

Nearest Major Market: Indianapolis



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