Patient Service Agent 1 (Bilingual) - Remote
Healthstat, Inc

Job Info

Company Overview:

Everside Health is a national on-site, near-site and virtual primary care provider on a mission to fix America's broken healthcare delivery model. We are technology-driven and care-obsessed. With our expanding reach, scale, and expertise, we truly make an impact on a national level by serving more clients and improving the health of more people, all while achieving the goal of reducing the total cost of healthcare for employers and organizations. That's why we exist - and our relentless focus through care delivery access, technology, transparency, and relationships drives us every day.

Our Patient Service Agents Enjoy:

  • Monday - Friday schedule with rotating Saturday amongst the team
  • $21.00 - $24.00 / hour
  • Excellent benefits including medical, dental, vision and 401k savings plan
  • Company paid holidays
  • Company provided PTO
  • Company provided laptop and work equipment

Essential Duties & Responsibilities:
  • Schedules, coordinates and reschedules patient appointments per scheduling protocols/guidelines for each clinic along with making outbound patient appointment reminders
  • Reviews, updates and confirms appointment information including: date, time, location, provider name, reason for visit with caller
  • Informs callers of necessary items to bring to appointment (including identification card, insurance card, medications, office visit fee, etc.).
  • Informs callers of appointment expectations and guidelines to include cancellation/no-show policy, prompt arrival
  • Respond to routine questions regarding direction, appointment times and program information
  • Completes new patient registration process along with updating and maintaining patient demographic information
  • Answer department's and patient's emails and voicemails in a timely and efficient manner
  • Manage physicians and clinic staff schedules in the EMR
  • Communicate professionally with physicians, office staff, co-workers and patients, providing excellent customer service and works collaboratively with a variety of individuals and departments
  • Resolving patient concerns
  • Function as a liaison for the patients and the clinic staff
  • Maintain performance expectations such as: Average Calls Answered, Average Talk Time, and other performance metric requirements.
  • Perform other duties as assigned by manager or as required

    Minimum Qualifications:
    • High School Diploma or equivalent, required
    • Bilingual (Spanish/English). Ability to read, analyze, and interpret common medical and legal documents, required
    • 3+ years experience in a high-volume medical call center or front desk within the medical field
    • 3+ years experience in Customer service, EMR systems, schedule management and medical terminology
    • Experience working with multiple phone lines
    • Clear, professional, friendly and articulate communication
    • Excellent organizational, problem solving and critical thinking skills
    • Ability to effectively present information, respond to questions and professionally interact with patients, managers and co-workers in a variety of settings and audiences using excellent oral, written, and interpersonal communication skills
    • Ability to work autonomously, with a high level of accuracy, detail and speed in a fast/rapidly changing environment, while managing multiple priorities and information in a professional and courteous manner
    • Proficient in Microsoft Office products, including Outlook, Word, Excel and PowerPoint
    • Abides by and promotes HIPPA compliance and maintains highest standards of confidentiality.

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