Patient Accounts Coordinator 1
Employee Name: Reports to: Patient Accounts Manager
Department: Finance FLSA: Non-Exempt Direct Reports: 0
This position will be responsible for, but not limited to, electronically process and update customer invoices. This will involve processing various types of payment (checks, credit cards, etc..), and resolve core issues of bounced checks, declined cards, etc. In addition to resolving issues, there are solutions that include; recording new customer information in the company's system and maintaining financial reports.
(This position will supervise non-exempt staff in support roles performing duties described in "Essential Functions".)
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
This position requires a High School Diploma or GED.
The candidate has an understanding of a balance journal and accounts receivable. Knowledge of computers, internet applications, accounting systems.
This position requires a minimum of 2 years of Customer Service.
Skill and Ability:
The ideal candidate has excellent interpersonal oral and written communication skills. Attention to detail and solid organizational skills. Proficiency in Microsoft Office. Intermediate level skills in Microsoft Excel. Ability to maintain the highest level of confidentiality, discretion, and integrity.
Physical Demands/Work Environment:
(The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Use primarily for writing, operating calculator, telephone, keyboard, and other office equipment.
To convey detailed or important instructions to employees, patients, and applicants.
Ability to hear normal conversations and receive ordinary information.
Average, ordinary, visual acuity necessary to observe patients and work on computers. Clear vision at 20 inches or less and distant vision at 20 feet or more.
Sedentary work; sitting most of the time. Exerts up to 10 pounds of force occasionally.
(The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
➢ Analytical Skills
➢ Business Acumen/Understanding the Organization
➢ Detail Orientation/Attention to Detail
➢ Information Gathering
➢ Problem Solving
➢ Time Management
(The mental activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Ability to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to maintain confidentiality.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumferences, and volume.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and responds to questions from groups of managers, employees, patients, and the general public. Ability to read write and speak fluent Spanish.
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