Summary:
The Patient Access Lead Representative oversees the daily work flow of the Patient Access Services team for activity prioritization and process resolution. Supports the overall success of the department by demonstrating flexibility, collaboration, and cooperation in a team environment while maintaining a high level of production and service. Interviews patient or representative in a timely and efficient manner while securing all necessary information to create a medical and financial record. Prepares paperwork for the medical chart and billing folder. Determines financial status, obtain requirements needed for self-pay patients, requesting deposits, collecting deductibles and co-insurance and previous accounts due, writing receipts and balancing cash drawer. Obtain and appropriately routes the orders received from various physicians and patients. Adheres to high standard of customer service. May be performing Inpatient, Outpatient, or ER Admitting duties. Performs all other duties as assigned to promote efficient and effective operations for each.
Requirements:
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