Order Management Operator - Customer Operations
Siemens Healthcare Diagnostics Inc.

Job Info

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Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as an Order Management Operator to support the Healthcare Diagnostics Customer Service Operations (QAP) team .

Our global team : We are a team of 71,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture : We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site https://www.siemens-healthineers.com/en-us/careers .

This is a role well suited to an ambitious professional, looking for the next step in their career. As an Order Management Operator , you will be responsible for:

• Process Coagulation and Blood Gas customer inquiries and orders and aim to increase customer satisfaction by accurate, and on schedule customer supply and to ensure business processes are followed and compliant
• Responds/resolves semi-complex complaints and disputes within a reasonable limit of authority to increase customer satisfaction
• Recognizes when to escalate customer issues
• Supports hemostasis customers with referral to appropriate specialist for technical support and or problem resolution when warranted
• Generate revenue by managing orders for products/services from customers via outbound/inbound phone calls, faxes, and other electronic ordering
• Responsible for assigned territory for order management processes
• Position reports into Customer Service Operations, Siemens Healthcare Diagnostics

Additional Responsibilities include but are not limited to:

• Enter, maintain, and process QAP customer orders in ERP system
• Manages outbound/inbound hemostasis and blood gas customer telephone calls
• Creates Standing orders and sequesters, ensuring accuracy of lots for coagulation and blood gas products
• Manage customer inventory, provide customer with lots, expiration dates, and usage reports
• Ensure Reserve Agreements and Exception forms are processed, and usage review and renewals are completed at the assigned intervals
• Process coagulation and blood gas customer inquiries regarding order status, delivery dates, order tracking, sequester usage, pre-proficiencies and pricing information of hemostasis and blood gas products
• Troubleshoot/Problem solve coagulation and blood gas order issues
• Resolve disputed accounts receivable
• Proactively manage customer relationships with customers, TAS, Marketing, Planning, Sales Reps., Account Executives, and shipping distribution personnel

Required skills to have for the success of this role

• 3-year vocational training
• 3 to 5 years practical and specialized experience
• Strong computer skills, knowledge in Windows applications, experience with SAP P40/P41 are preferred
• Strong problem-solving skills
• Excellent verbal and written communication skills and negotiation skills
• Exceptional attention to detail
• Strong organizational skills and able to multi-task
• Able to work in a team environment, be flexible, reliable, and supportive
• Able to prioritize assigned tasks
• Minimal travel is required

This position is a hybrid office-based role.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

Beware of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://jobs.siemens-healthineers.com/careers

If you wish to find out more about the specific division before applying, please visit: https://usa.healthcare.siemens.com/about

"Successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations."

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. Why you'll love working for Siemens Healthineers

• Be part of exciting and innovative projects that help solve some of the world's most significant health problems.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career.
• Competitive total rewards package.
• Contribute to our social responsibility initiatives focused on access to education and technology, and sustainability, making a positive impact on communities.
• Participate in our celebrations and social events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.

We are globally recognized as an Employer of Choice, but don't just take our word for it. Here are some of our most recent awards and recognition:

• Great Place to Work Certified 2023
• Best Places to Work for LGBTQ Equality
• Best for Vets Employers by Military Times
• Glassdoor Employer Rating: 4.0

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

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Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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