Job Info

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This position can be based in Eden Prairie, MN, or Oklahoma City, OK

As a Supervisor of Centralized Operations for our after-hours department you will lead a team of local and virtual operations employees responsible for operational activities impacting the life of a load (quote-to-cash) ensuring effectiveness and efficiency throughout the process. You will be responsible for daily workflow management, coaching, performance management, team development, mentoring, and problem resolution. You will participate in building and implementing changes that create efficiencies, improve productivity, deliver quality, and achieve desired cost to serve. This is an after-hours (Mon-Wed 3:30 PM - 12:00AM, Sat-Sun 7:30AM-4:00PM) position, with plenty of room for development and growth. It comes with top-tier benefits, paid time off, and a comprehensive total rewards package that supports your health, wealth, and self.

Responsibilities:

• Monitors team results and provide regular coaching to ensure productivity, quality, efficiency, and service objectives are achieved
• Optimizes daily workflow to achieve quality and efficiency goals, and continuously monitor work and assess operational processes to identify opportunities for improvement
• Conducts regular check-ins and annual performance management routines, supporting the team's personal and professional development
• Keeps employees well-informed of operational activities, initiatives and results and the impact to customers, carriers, and C.H. Robinson
• Acts as an escalation point for exceptions and problem resolution
• Ensure team's understanding of available tools and systems to improve work processes and automation
• Works with next-level leaders, operations leaders, and internal stakeholders to ensure effectiveness and/or efficiency of systems, presenting suggestions for improvements to drive better performance
• Performs operational task work and/or fill in for peer group when needed

Required Qualifications:

• High School diploma or equivalent
• Minimum 3 years of customer service in a call center or similar environment
• Minimum 1year direct people management experience

Preferred Qualifications:

• Bachelor's degree from an accredited college or university
• Previous supervisory experience
• Previous customer service experience
• Collaborative, adaptive leadership approach
• Strong problem solving and conflict resolution skills
• Ability to foster a collaborative and adaptive teamwork and communication style
• Strong written and verbal communication skills
• Technical proficiency in Microsoft Office Suite of programs
• Values a diverse and inclusive environment

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

About C.H. Robinson

From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world's largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.

This job has expired.