General Summary
The Operations Manager, Physician Practice provides leadership in developing a high-performing team that incorporates leadership principles and vision in administrative functions of the physician practice. Develop, implement, and maintain effective orientation, training, and competency programs for team. In conjunction with the Director, develop programs and workflow processes to address complex and routine departmental functions as well as evaluate and provide guidance and support to overseeing productivity, reporting, and quality metrics. Establishes key performance indicators utilizing industry or historical benchmarks. Will be responsible for designing curriculum and planning, implementing, and evaluating educational programs and instructional materials for internal and external education initiatives in the areas of physician and staff professional development, education, and information technology. Works with physician and departmental leadership across the continuum to identify "best practices" related to existing and new roles. Develops educational strategies for implementation in practice. Promotes professional growth and development through mentoring/training. Organizes and assists in leading special projects in the department
The Operations Manager, Physician Practice will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission, and Core Values by striving for excellence, contributing to the team efforts, and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.
The Operations Manager, Physician Practice will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties.
Principal Responsibilities
The Operations Manager, Physician Practice will:
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