Operations Management Analyst
CSAA Insurance Group, a AAA Insurer

Job Info

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We are actively hiring for an Operations Management Analyst. Join us and support CSAA Insurance Group, a AAA Insurer, in achieving our goals.

We are looking for motivated, innovative individuals, who think big and move fast with a passion for service excellence.

Essential responsibilities

• Collect data from internal and external sources for analysis / analytical reports to support decision making and trend analysis.

• Work with internal and external teams/stakeholders, as needed, in support of the collection, manipulation, and summarization of data.

• Maintain, build as needed, organized SharePoint lists, sites, and/or database of collected information to ensure effective and efficient data retrieval and reporting.

• Routinely review data to identify and remediate gaps, inconsistencies, and errors.

• Aligns complex solutions with business and IT strategies.

• Ensures clarity and compliance with the organization's architectural standards and documents functional and non-functional requirements.

• Ensures clarity and inclusion of appropriate details in the same.

• Maintains documentation for new and existing applications.

• Works closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions. Facilitates requirements sessions and walk-throughs.

• Involved in the full systems life cycle for moderate to large-sized projects and partners with stakeholders to maintain focus and understanding throughout the project lifecycle.

• Assists with maintenance and support for application software.

What would make us excited about you

• Ability to work as part of a team and independently

• Ability to lead a team

• Ability to plan, be alert, and resolve unexpected problems quickly and efficiently

• Strong communication, organization, and planning skills

• Strong analytical skills, using a combination of tools

• Strong influencing, negotiation, and problem-solving skills

• Ability to learn and share knowledge with other team members

• Ability to create non-functional requirements and translate business requirements into non-functional requirements

• Solid understanding of development, quality assurance and integration methodologies

• Ability to trace given transactions through a complex system and document how systems and overlapping processes interact

• Bachelor's degree in related area (Computer Science, Information Systems or other related fields) or an equivalent combination of education and experience

• 5+ years working in a large IT department

• 5+ years systems documentation experience and/or technical writing

• Consistent record of delivering results

• Ability to motivate project teams and partners

• Ability to adjust focus to meet changing priorities and shifting company needs

• Ability to operate in a matrix environment

• Knowledge of Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)

Preferred

• Solid understanding of industry practices and CSAA IG policies and the ability to develop a keen understanding of the company's key functional processes and resources

• Hands-on experience with PowerBI and SharePoint

Why join us

• Make a difference. We don't just go to work. We're a team of employees committed to AAA members, our communities and each other.

• Lifestyle. We drive strategy through innovation. We do honorable work, and we live our core beliefs.

• Recognition. We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!

Read more about what we offer and what it is like to be a part of our dynamic team at: Benefits (aaa.com)

Let's work together

Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.

Headquartered in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. Our differences, visible and invisible, make every individual at CSAA Insurance Group unique and valuable. We strive to foster a culture where all employees feel a sense of belonging and can leverage their differences to thrive. We believe in embracing our unique identities, experiences, and points of view to advance our company and reflect our communities and members.

If reasonable accommodation is needed to participate in the job application or interview process please contact TalentAcquisition@csaa.com.

CSAA Insurance Group is an equal opportunity employer.

Must have authorization to work indefinitely in the US.

In compliance of Colorado's Equal Pay for Equal Work Act (EPEWA) we are disclosing the compensation, or a range thereof, for roles that will be, or could be performed in Colorado. If performed in Colorado, this position has a salary range of $80,750-$95,000 with an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 8% of eligible pay.

Please note, hourly or salary compensation, or the range of hourly or salary compensation available for a position may vary by location. We reserve the right to amend these benefits at any time and actual compensation will be determined at time of offer.

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