Onsite Maintenance Technician
AVI-SPL

Job Info

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Job Summary

The AVI-SPL Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Essential Duties and Responsibilities

• Exceptional knowledge and experience with MS Teams and MS Teams Live
• Direct end user support on the operation and use of collaboration tools
• Provide direct assistance and training to end users in the operation of AV systems user controls
• Perform routine preventive maintenance checks & services on AV systems
• Perform basic troubleshooting on AV systems for break fix resolutions
• Provide production support of planned events, both onsite and virtual
• Perform administrative tasks such as completing service tickets, maintaining active status board on system readiness, etc.

• Knowledge of Service Now is a plus

• Track all maintenance activity start to finish with proper documentation
• Coordinate RMA processing and parts procurement as needed
• Coordinate outside rental & staging services for special events as needed
• Maintain accurate inventory on all AV systems including attic stock, and device information
• Work flexible schedule as required to support the business needs
• Knowledge of MS Excel, MS Word, MS Planner is required
• Knowledge of Crestron Toolbox and Crestron Remote, Windows 10 RDP preferred
• Basic knowledge of MS Intune and MS Teams Admin Center and Biamp Tesira SW preferred
• Familiar with MS MTR Flex and TAP systems is a plus

Skills and Abilities

• Effectively communicate with employees, customers and colleagues
• Ability to use hand and power tools in a safe and efficient manner
• Ability to solder & crimp connectors
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video and control
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards

Education and/or Experience

• Minimum of 1 – 3 years of audiovisual integration experience preferred
• Formal education in Electronics or related field preferred
• Minimum of a High School Diploma or equivalent preferred
• Preferred external training:
  • AMX Intro to Networking for AV Professionals
  • Crestron Professional Installation
  • Exton AV Associate Certification
  • InfoComm Quick Start to the Audio-Visual Industry
  • InfoComm CTS General Certification

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law

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