National Accounts Service Consultant III
ADP

Maitland, Florida

Posted in IT


Job Info


Human Capital Management Service Consultant III

Thanks for clicking! Let us tell you a little more...

  • Are you a customer service superhero who can leap tall client questions in a single bound and use your laser vision to focus in on key priorities? (FYI - We only wear capes on Fridays.)
  • Are you all about the follow up and follow through that helps you and your clients achieve serious results? #winning
  • Most importantly, do you love people and thrive in a fast-paced, collaborative environment? (Oh yes, we used the "L" word and it's that serious.)

Well, then you might be just the right person we're looking for.

First things first: We believe people make great companies, not the other way around. Our people make all the difference in our mission to deliver innovative HR products and services that help employees stay productive and manage their life on their terms.

In this role, it's all about enabling our customers to be more effective employers. Our customer service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. (P.S. Did you know that the majority of our customers are not only satisfied, but they'd recommend ADP to someone else?) It gets better: You'll be the one providing the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace. #rockstar

What you'll do:

  • Research, troubleshoot and resolve ADP/client application items in the area of system set up, product functionality, product enhancements and general client inquiries
  • Analyze complex client requirements for payroll, benefits, time and human resource policy and procedures
  • Use strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues

Experience you'll needRequired Qualifications

  • Bachelor's Degree OR
  • Equivalent Military experience OR
  • 3-5 years of experience working in client service / customer service environment or systems integration environment
  • ADP Product (Enterprise, Payforce, PCPW, PayExpert, Time & Attendance, WorkForce Now, ProBusiness, or Vantage) or HCM / Payroll ERP experience preferred
  • Experience managing assigned client accounts and projects
  • Experience working in client service/customer service environment or systems integration environment
  • Strong communication skills (verbal and written)
  • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)
  • Business/financial acumen: Ability to apply critical thinking and a data-driven, analytical approach to decision-making and problem-solving
  • Be a self-starter who can prioritize tasks and manage deadlines.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

  • Make your mark. We want you to challenge things and are open to fresh ideas.
  • Bring your passion and fun. Be yourself in a culture of highly diverse perspectives and insights.
  • Find meaning. Feel good as you do work that accelerates progress for employees in organizations all over the world.
  • Become a certified "smarty pants." Ongoing training and development opportunities for even the most insatiable learner.
  • Be your healthiest. Best-in-class benefits that start on Day 1, because healthy associates are happy ones.
  • Get paid to pay it forward. Company paid time off for volunteering for causes you care about.

If you've made it down this far, we have to ask: What are you waiting for? Apply now!

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.



More IT jobs


ADP
Honolulu, Hawaii
Posted 24 minutes ago

HersheyCareers
Saint Cloud, Minnesota
Posted 23 minutes ago

HersheyCareers
Whitehall, Pennsylvania
Posted 23 minutes ago

Job Alerts

Provide an email, zip code for jobs, and/or job category to subscribe to job alerts. Learn more now.


*By subscribing, you agree to our Terms and Privacy Policy.


Share this job with the community

Click a community link below, and then social share the National Accounts Service Consultant III job.


African American Job Search Logo
Asian Job Search Logo
Disabled Job Seekers Logo
Hispanic Job Exchange Logo
LGBT Job Search Logo
Seniors to Work Logo
US Diversity Job Search Logo
Veteran Job Center Logo