You love customer service and building relationships. You have strong communication and interpersonal skills. You see opportunities for improving how we reach, retain and strengthen the partnerships with our healthcare member organizations. You're resourceful and are constantly learning, improving, and thinking creatively. You work well independently and enjoy being part of a team. You're a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.
The Membership Associate is responsible for supporting and strengthening member relationship throughout the membership life cycle. Responsibilities include managing a portfolio of members (healthcare organizations) and engaging program colleagues as needed to support members. This position works closely with the entire Membership Team and reports to the Director of Member Operations.
Provides ongoing, front-facing support for a portfolio of Schwartz Center members beginning at the end of the onboarding process throughout the membership life cycle.
Develops positive relationships and conducts ongoing proactive outreach via phone calls, video calls, and meetings with portfolio of members to steward our partnerships.
In partnership with the Member Program Advisors, provide program support as needed.
Assists members with learning management system and evaluation tools.
Works with staff to maintain internal and external Schwartz Rounds schedules.
Manages the Membership Team central email boxes and responds in a timely manner.
Tracks communications, contact updates, and other pertinent information in Salesforce database.
Works closely with the Senior Accountant on membership renewal invoicing and follow-up.
Reviews and responds to program evaluations.
Qualifications WE'RE A GOOD FIT IF YOU HAVE:
A Bachelor's degree and/or a minimum of 2-3 years of customer service experience
Experience using a database such as Salesforce (preferred)
A customer-service approach to serving members and colleagues.
Ability to manage a variety of personal styles during high stress periods.
Good communication skills.
Strong organizational skills, detail-oriented, and efficient.
Strong commitment to quality work, customer service, and high productivity.
Excellent computer and database skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
Ability to think critically and creatively.
Flexibility to handle multiple tasks at once.
Skills to manage up and across.
Comfortable working within the guidelines of a larger institution.
High degree of initiative and independent judgment.
Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with members in person, by phone, and through written correspondence.
Ability to work under pressure.
Desire to be a part of an organization that is creating a better healthcare world.
EEO Statement Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
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According to the US Bureau of Labor Statistics (BLS), overall employment of occupational health and safety specialists and technicians is projected to grow 4 percent from 2019 to 2029, about as fast as the average for all occupations. Specialists and technicians will be needed in a wide variety of industries to ensure that employers adhere to both existing and new regulations.
According to BLS, the median annual wage for occupational health and safety specialists was $76,340 in May 2020, while the median annual wage for occupational health and safety technicians was $53,340 in May 2020.
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