Medication Support Coord Department of Medicine
Brigham & Women's Hospital(BWH)

Needham, Massachusetts

Posted in Health and Safety


Job Info


  • Supports the Department of Medicine by assisting with patient medication management,
  • Receives, reviews and facilitates requests for medication renewal. Reviews the requests according to guidelines. Pends the requests in the electronic medical record (Epic) and routes to prescriber for review and signature.
  • When electronic prescribing is not available, acts as an agent of the provider to transmit prescription information to pharmacies by phone, fax, or paper.
  • Acts as resource for patients on procedures of obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication related issues.
  • Completes medication prior authorization paperwork for signoff by the clinical care tea. Monitors progress of prior authorization status throughout review process, updating appropriate parties as necessary.
  • Answers the phone, provides information and directs calls to the appropriate areas.
  • Assists in department-wide initiatives for improved medication prescribing, such as preferred medications, medication recalls or alerts, medication formulation changes.
  • Performs all job functions in compliance with applicable federal, state, hospital policies and procedures.
  • Handles confidential information in compliance with HIPAA guidelines.
  • Attends team meetings as required and contributes in a positive manner, focusing on constructive processes and quality improvement.
  • Maintains clean and organized work areas.
  • Follows intuitional and departmental policies and procedures.
  • Demonstrates accountability and ownership of job responsibilities.
  • Exhibits professional behaviors and attitudes related to communication, punctuality, workplace attire, personal internet or phone use and teamwork.
  • Performs other duties as needed.


  • Qualifications
  • High school diploma or equivalent.
  • Must be at least 18 years of age.
  • Successful completion of an accredited or Board-certified Pharmacy Technician or Medical Assistant training program, or equivalent institutional/retail pharmacy or medical office experience is highly desirable.
  • One-year experience in a medical setting is required. Prior pharmacy experience desirable.
  • Requires knowledge of laws and regulations related to clinical practice and patient confidentiality.
  • Requires knowledge of medication abbreviation and symbols, medication indication and dosage, and common medication questions.
  • Requires knowledge of medical terminology, abbreviations and computer technology.
  • Experience with electronic medical record system(s) and Outlook is preferred. Experience with Epic is desirable.
  • Strong written and verbal communication skills in English required. Bilingual (Spanish) written and verbal communication skills a plus.
  • Ability to communicate clearly and effectively with patients, families, providers and staff while protecting patient confidentiality and demonstrating courtesy and respect.
  • Demonstrated skills in service excellence including active listening, problem solving and ability to remain calm in emotional situations.
  • Demonstrated ability to apply good judgment in resolving problems independently while following department guidelines.
  • Attention to detail, strong organizational skills with the ability to prioritize multiple tasks and work independently, especially when there are time constraints.

  • Excellent interpersonal skills and ability to work well as part of a team with all levels of personnel including, management, physicians, practitioners, and staff

    EEO Statement
    Brigham and Women's Hospital , an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.



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