Manager, Change Communications
PayPal Inc.

Job Info

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Who we are

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal's 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

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Job Description Summary:
Our Change Communications Center of Excellence (CoE) team develops effective communications strategies to guide employees and leaders through current change and toward the company's future vision, as well as to address external stakeholders' needs in relation to a change initiative. As a Change Communications Manager, you will be responsible for executing change communications globally, and designing or improving upon the methods, practices, and tools the team uses to ensure we operate well above the status quo.

Job Description:

About Us

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 300 million consumers and merchants in more than 200 markets to join and thrive in the global economy.

At PayPal, we believe that achieving our mission begins from the inside out by prioritizing the needs of our employees and reinforcing an authentic culture centered on our four core values of innovation, collaboration, wellness, and inclusion.

Job Description

In order to deliver on our mission to democratize financial services and maintain our strategic health as a company, we need to constantly evolve to meet the changing needs of our customers and employees - and to lead within our sector and our ecosystem. We're in the business of change, and our Change Communications Center of Excellence (CoE) team develops effective communications strategies to guide employees and leaders through current change and toward the company's future vision, as well as to address external stakeholders' needs in relation to a change initiative. We are an in-house consulting team that supports partners with consistent and clear communication approaches and expert implementation - proactively employing effective communication techniques to help PayPal evolve.As a Change Communications Manager, you will be responsible for executing change communications globally, and designing or improving upon the methods, practices, and tools the team uses to ensure we operate well above the status quo.

What you will do:

• Develop project-specific change communications plans, and execute on those plans - preparing written and verbal communications, and coordinating with and directing partners and vendors on other assets, such as video or event production
  
• Support the development of change communications best practices, methodology, and templates
  
• Serve as liaison to adjacent communications partners, such as employee engagement, global content and channels, and media relations
  
• Coordinate communication efforts with internal stakeholders such as HR and change-management teams
  
• Provide counsel and insights on employee change impacts, based on research and input you gather
  
• Identify, analyze, and prepare risk mitigation tactics
  
• Design and develop change communications best practices, methodologies, playbooks, and templates
  
• Help expand and improve communication measurement techniques
  
• Expand and improve feedback loops and employee-sentiment monitoring approaches
  

Qualities of the right candidate for this role:

• Three to five years of experience leading or closely involved with change communication initiatives; global, large-scale change efforts preferred
  
• Passionate about the power of communications to affect lasting change while also enriching the organization's culture
  
• Ability to build and maintain strong working relationships; have a diplomatic style with keen interpersonal skills
  
• Talented writer, who truly enjoys writing
  
• A creative, audience-centric view on how change can be communicated effectively
  
• Able to work closely with senior leaders
  
• Flexible and nimble; able to work in ambiguous situations
  
• Acute understanding of organizational issues and challenges
  
• Loves keeping projects organized and on track
  
• •Enjoys a team environment where collaboration is the norm
  

Subsidiary:
PayPal

Travel Percent:
0

Primary Location:
San Jose, California, United States of America

Additional Locations:
Austin, Chicago

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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