Loan Servicing Representative Mortgage/Commercial Servicing
Teachers Credit Union

Job Info

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Loan Servicing Representative Mortgage/Commercial Servicing

We are searching for an experienced Loan Servicing Representative Mortgage/Commercial Servicing. 
South Bend, Indiana

Essential Function

Performs a variety of post loan closing duties involving mortgages and commercial loans. These duties include loan maintenance, loan adjustments, report monitoring, insurance monitoring, payment processing, credit reporting, lien perfection, payoffs, lien releases and document archival. Provides exceptional service to members and team members, via the telephone and email.

Primary Responsibilities & Duties

1. Responsible for correspondence and communicating with members and team members over the telephone and e-mail regarding loan servicing related requests.
2. Responsible for processing internal and external requests for reversal of loan fees, adjustment of payments, loan payoffs and satisfaction of mortgages.
3. Assists in monitoring of loans for required insurance, claims processing and force placement if lapse occurs.
4. Responsible for ensuring compliant reporting to Credit Reporting Agencies.
5. Responsible for collaborating with Consumer Loan Servicing to facilitate Credit Report Disputes via phone, e-mail or mail.
6. Processes payments for various insurances and taxes.
7. Ensure compliance with all escrow regulations.
8. Assists in monitoring various loan reports to ensure accuracy and compliance with servicing TCU lending policy.
9. Assists with various transactions servicing secondary market loans with Fannie Mae and FHLB.
10. Establishes and services home equity line of credits and commercial credit card accounts.
11. Assumes additional responsibilities as requested by the manager.

Specific Skills

• Transaction Reconciliation, highly accurate data entry skills and detail orientated in research are a necessity.
• Excellent human relations, verbal and written communication skills.
• Organizational skills and the ability to multi-task and prioritize the workload.

Accountability

• Errors related to this position may affect multiple areas due to the reliance on the records retrieval systems.
• Accountable for following established procedures and security measures in order to protect the Credit Union from liability.
• Accountable for excellent member service and adherence to the Credit Union's philosophy and Service Expectations.
• Accountable for understanding and applying government laws and regulations and TCU policies and procedures relating to the Anti-Money Laundering Regulations including but not limited to the Bank Secrecy Act (BSA), US PATRIOT ACT and OFAC

Minimum Requirement

• High School Diploma (GED) or equivalent skills and abilities
• Recent lending experience preferred.
• 1 to 2 years required utilizing computer software in a windows environment, i.e.; Microsoft Excel, Word, etc.
• Knowledge of lending regulations a plus.

Non-Exempt

Hourly Wage

Starting at a minimum of $17.00 an hour and higher.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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