Lead Service Advisor - Autonomous Vehicle Partnership
AutoNation - AutoNation Reconditioning Services - Northern CA

San Jose, California

Posted in Retail
13 days ago

Job Info

AutoNation Reconditioning Services - Northern CA

At AutoNation, delivering for our customers and key partners is what drives us. We’re looking for an Automotive Lead Service Advisor / Writer to join our team in a special autonomous vehicle partnership. As a Lead Service Advisor, you’ll have a unique opportunity to collaborate with our Service Technicians and Waymo partners to ensure inspection, service, and repair procedures are accomplished smoothly and timely. You’ll use your excellent communication skills to collaborate with teammates and refine processes and structure.  This is a unique opportunity to provide high quality service, while working with teammates in a positive atmosphere and growth environment.


What are the daily job responsibilities?

  • Scheduling and preparing for inspections, maintenance, and repairs to efficiently process work throughput.
  • Using excellent communication skills to collaborate with AutoNation teammates and our Waymo partners to drive project success.
  • Determining repair needs based on supplied information, vehicle walk-around, inspections and test drives.
  • Efficiently communicate vehicle findings and needs in a timely manner.
  • Provide feedback on process and productivity improvement as project scales.
  • Meeting or exceeding targeted production goals, while maintaining partnership satisfaction.
  • Producing repair orders for vehicles and providing all necessary documentation to Service Technicians.
  • Communicating frequently with technicians and other Associates to plan and ensuring timely completion of work.
  • Following up with partners on vehicle status, process and repair satisfaction, and communication method and cadence.
  • Building rapport with teammates and partners.
  • Managing multiple repairs simultaneously.
  • Gaining superior product knowledge and completing all administrative processes in a timely fashion.


What are the requirements for the Lead Service Advisor?

  • High School Diploma or equivalent.
  • Proven ability to provide an exceptional customer experience.
  • Ability to set and achieve targeted goals.
  • Detail-oriented and organized.                      
  • Prior sales or retail experience preferred but not required.
  • Demonstrated communication, consultative, interpersonal, and organizational skills.
  • Experience and desire to work with technology.
  • Must have a valid, in-state driver’s license with an acceptable, safe driving record.

What are the opportunities for career growth?

Our Associates have many choices for career growth and development after success in a Service Advisor role. Future opportunities may include:

  • Service Director

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented. Career opportunities are dependent on business and staffing needs, as well as the qualifications of internal and external candidates. 


AutoNation is an equal opportunity employer and a drug-free workplace. 

Company Overview

As America’s largest and most recognized automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions.  We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits and a culture that believes in investing in our Associates’ professional futures. With over 315 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 13 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering a peerless Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $25 million dollars to drive out cancer, create awareness, and support critical research.

Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.

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