IT Technical Writer Internship - Atlanta, Ga
Oldcastle

Job Info

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Job ID: 405603

CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, cement, asphalt, readymixed concrete and paving and construction services in North America. Our operations span North America with 24,100 employees at close to 1,300 locations in 44 US States and 6 Canadian provinces.

Position Overview

CRH Americas Materials is currently recruiting for the position of a Technical Writer Intern within the Information Technology team. The successful intern candidate will be responsible for supporting the Service Delivery Team. The IT Technical Writer will be responsible for the creation of written information about CRH's computing systems that aid in their development, use, and support. Outputs should consist of a range of documents and standards including SOP's and Knowledgebase articles to be read by both technical and non-technical personnel across all departments.

Key Responsibilities (Essential Duties and Functions)

• Research, evaluate, and recommend new documentation tools and methods in support of documentation improvement efforts.
  
• Develop documentation project plans and timelines.
  
• Analyze IT project requirements to determine types of documents needed.
  
• Collaborate with systems and development staff to collect and interpret technical information.
  
• Ensure final documents are usable and of high quality.
  
• Plan, design, research, write, and edit a range of documents, including user guides and manuals, technical specifications, training materials, user policies, and proposals, for both print and online media.
  
• Edit written documentation of development and other IT staff to create unified and consistent support documents.
  
• Establish, communicate, and maintain documentation standards, and provide training where required.
  
• Other duties as assigned
  

Qualifications

Education/Experience

• Pursuing a Bachelors/Master's degree in English, Communications, Engineering or Journalism.
  
• Experience working with ITSM Tool (ServiceNow), specifically following the knowledge management process.
  
• Experience with desktop publishing tools, including Adobe Creative Suite, Microsoft Office Suite - including Microsoft Visio, snipping tools, understanding of OneDrive and SharePoint. Any video/sound-editing a plus.
  

Knowledge/Skill Requirements

• Technical writing and editing experience, with specific experience in documenting information technology software and systems.
  
• Highly self-motivated and directed
  
• Knowledge of information gathering, planning, and organizing methods and principles.
  
• Exceptional written and oral communication skills.
  
• Superior attention to detail.
  
• Excellent interpersonal skills, with a focus on rapport-building, listening, and interviewing skills
  

Certifications

• Certification in ITIL is preferred but not required
  

Physical Requirements

• Sitting for extended periods of time.
  
• Dexterity of hands and fingers to operate a computer keyboard and mouse.
  

Work Environment

• Remote office work environment

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Date Posted: May 10, 2022

Nearest Major Market: Atlanta
Job Segment: Technical Writer, Developer, Sharepoint, Engineer, Technology, Engineering

This job has expired.