IT Customer Support - Entry
Washington State University

Job Info

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Available Title(s):

482CS-YN_CS_NPS - IT Customer Support - Entry

Business Title:

IT Customer Support - Entry

Employee Type:

Classified

Time Type:

Full time

Position Term:

12 Month

Position Details:

The Opportunity:

The Carson College of Business, Office of Technology teams seeks a skilled member as an IT Customer Support - Entry to provide support for information systems and users, through consulting, analyzing, programming, maintaining, installing and/or providing technical support.

Reporting to the Associate Director, IT Services, you will consult with customers to identify and analyze technology needs and problems; respond to and resolve trouble reports from users; process equipment and service orders; coordinate installations, moves, and changes; develop and conduct application, software, and/or system operation training for users; analyze problems for parts of applications and solving problems; support and enhance existing applications in compliance with specifications and standards; conduct unit, system, or usability testing; write specifications and develop reports; or serve as part of a problem solving team addressing more complex issues.

Users include the Carson College of Business faculty, staff, volunteers, and graduate students located on and off the WSU campus.

The successful candidate will be a team player who prioritizes a high volume of tasks and is a proven problem solver with methodical troubleshooting skills. The position may be on-call to respond to system issues outside of normal business hours.

Required Qualifications:

• Bachelor's degree in a relevant field, or four (4) years of work experience in the field of information technology. Any combination of relevant education and work experience totaling four (4) years may be substituted for this requirement.

• Demonstrated knowledge of multiple operating systems and associated hardware and software.

• Demonstrated knowledge in the installation, use, and support of Microsoft Office 365 applications.

• Experience analyzing, installing, maintaining software applications, hardware, and network equipment.

• Demonstrated experience and ability to work with a team to provide customer support.

Preferred Qualifications:

• Experience working in a university environment.

• Excellent verbal and written communication and interpersonal skills.

• Strong time management and organizational skills.

• Two years of information technology experience such as providing customer or technical support in information technology disciplines; telecommunications; consulting, analyzing, installing and/or maintaining computer software applications, hardware, or network infrastructure equipment.

• Demonstrated knowledge in the installation and support of video conferencing and classroom hardware and software.

Additional Information:

Area/College: Carson College of Business
Department Name: CCB Office of Technology
City, State, Zip: Pullman, WA 99163
Department Link: Carson College of Business Webpage
Monthly Salary: $4,948 - $6,656 (Step A - M, Range 01IT) | Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.

Benefits: WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the summary of benefits offered by WSU for classified staff and Total Compensation.
Overtime Eligibility: This position is overtime eligible.
FTE: 100%
This is a Permanent position.
Posting Close Date: Applicants must submit their completed application by Sunday, April 21, 2024 at 11:59 p.m.
Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.
Application Instructions: Applicants must upload the following required documents to their online application. Documents may be submitted in one file or separate files. Applicants are encouraged to upload as a PDF if possible. Applicants will be requested to provide contact information for professional references within the online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

• External candidates, please upload all documents in the "Resume/CV" section of your application.

• Internal candidates, please upload all documents in the "Resume/Cover Letter" section of your application.

Required Documents:

1) Resume

2) Cover Letter

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.

This job has expired.