IT Applications Analyst II - Scheduling
Billings Clinic

Job Info

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IT Applications Analyst II - Scheduling
IT CLINICAL (Billings Clinic Main Campus)
req1105

Shift:  Day
Employment Status:  Full-Time (.75 or greater)
Hours per Pay Period:  1.00 = 80 hours (Exempt)
Starting Wage DOE:  $60,736 - $75,940

This position serves as the primary technology resource for the clinical, financial and/or 3rd party information systems within a business unit and/or division. Responsibilities include planning and design of business solutions and resources needed to meet business goals/objectives, facilitate the integration of data, information, knowledge and/or systems to support improved productivity, efficiency, decision making, and/or quality outcomes for all clinical, financial or 3rd party roles within Billings Clinic and its regional partners. Position is responsible for implementing and operational support of system configurations, analyzing data, information and information system requirements. Provides technical expertise as a consultant to the user community for Billings Clinic and its regional partners. Responsible for on-going training and education of all user personnel within assigned support areas.

Essential Job Functions

* Provides day to day operational support for assigned systems. Participates in supported system implementations for Billings Clinic and its regional partners
* Acts as a liaison and expert with the end-user community, and software vendors to identify problems and concerns regarding the overall performance and/or effectiveness of the technologies and workflows that impact supported users. Researches, analyzes and provides recommendations for corrective action to resolve problems with the internal functionality of the system and/or integration of information between systems. Collaborates with the technical resources and/or software vendor with recommendations for system enhancements, detailed information regarding technical or functionality problems and assists with implementation of recommended fixes.
* Utilizes lifelong learning skills to maintain current knowledge of trends and developments related to specific role and/or area of expertise as it relates to information management systems and the assigned department, business unit and/or organization. Identifies and seeks out growth opportunities and shares knowledge with colleagues.
* Performs additional duties as defined for the specific role. See table below. Performs other duties as assigned or needed to meet the needs of the department/organization.

Knowledge, Skills, and Abilities

* Responsible for providing home internet access and cell phone
* Work with project timelines, resources, deliverables and constraints.
* Support solution delivery to meet organizational needs with assigned applications.
* Strong written and verbal communication/presentation skills.
* Highly organized and attention to detail oriented with the ability to exercise sound judgment
* Take ownership and accountability of assignments and demonstrating a strong, self motivated work ethic.
* Project management skills with ability to participate in projects and teams.
* Analytical and decision making skills
* Creative problem solving skills
* Healthcare Experience
* Office 365 applications (Outlook, Word, Excel, *PowerPoint and Project)
* Demonstrate independent competency of subject and technical matter for assigned applications during implementation, maintenance and updates on supported systems.
* Provide front line application support for Billings Clinic and Regional end-users.
* Provide a bridge role between IT and the user community, communicating and translating between different perspectives or views about operations using different vocabulary to match those views.
* Build and maintain relationships with end-user staff to better understand and anticipate their objectives, needs and expectations.
* Understand and document operational support and assist with workflow documentation to ensure systems perform as expected.
* Participates in cross-functional teams and projects to ensure integration of new business initiatives within processes and systems.
* Execute and refine test scripts and test plans.
* Develops and conducts user training in applications either 1:1 or in a group setting
* Work with external vendors and internal staff/teams within Billings Clinic to troubleshoot system issues, ensure system security, stability, reliability and flexibility to meet business needs.
* Participate in on-call rotation
* Up to 25% travel for regional projects and support
* Supports and models behaviors consistent with the vision, strategy and tactics of Billings Clinic and department/service.
* Adheres to policy and procedures of Billings Clinic and department/service.
* Demonstrate expert mastery of subject and technical matter for assigned applications during implementation, maintenance and updates on supported systems. Acts as a mentor, trainer and subject matter expert on supported systems
* Provide front line application support for Billings Clinic and Regional end-users.
* Provide a bridge role between IT and the user community, communicating and translating between different perspectives or views about operations using different vocabulary to match those views.
* Build and maintain relationships with end-user staff and leadership to better understand and anticipate their objectives, needs and expectations.
* Understand, design and document operational support and assist with workflow documentation to ensure systems perform as expected. Performs Quality Control functions.
* Lead and participate in cross-functional project teams to ensure integration of new business initiatives within processes and systems.
* Execute and develop test scripts and test plans. Coordinates testing efforts.
* Develops and conducts user training in applications either 1:1 or in a group setting
* Work with external vendors and internal staff/teams within Billings Clinic to troubleshoot system issues, ensure system security, stability, reliability and flexibility to meet business needs. Serves as internal or external escalation contact.
* Participate in on-call rotation
* Up to 25% travel for regional projects and support
* Supports and models behaviors consistent with the vision, strategy and tactics of Billings Clinic and department/service.
* Adheres to policy and procedures of Billings Clinic and department/service.
* This position will be responsible for participating in multiple project initiatives with aggressive timelines. Position requires competent organizational skills to help meet project goals and objectives.
* This position has a high level of responsibility for systems that impact the outcomes of patient care and the financial viability of Billings Clinic.
* Under minimal supervision, performs in-depth, complex analysis and develops recommendations and actions to be taken as part of a team and individually. Analysis and evaluation processes require high levels of creativity, logic and the ability to conceptualize as well as break down concepts into detailed components. Analysis requires the use of information structures, information processes and information technologies.
* Aptitude for learning new systems and technology for future incorporation or integration
* Manage multiple responsibilities in a fast-moving, high volume environment
* Work independently and in a collaborative team environment
* Diagnose problems and recommend appropriate solutions
* Ability to interact with others pleasantly, and efficiently
* Customer focused

Minimum Qualifications

Education

* Bachelor's degree and/or equivalent work experience (5+ years). An equivalent combination of education and experience related to the identified tasks, knowledge, skills and abilities will be considered

Certifications and Licenses

* Current Montana license/certification/registration as applicable and appropriate to education/training (RN, Pharmacist, MD, Medical Technologist, etc.)
* Current state driver's license and the ability to be insured to operate Billings Clinic vehicles

Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus

Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.

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