Job Summary
Greet customers and ask questions to determine their needs.
• Welcome and establish relationships by getting to know every customer in order to provide an outstanding customer experience.
• Process financial transactions (cash and non-cash bank transactions, balance inquiries, cashier's checks, money orders, cash advances with credit cards, etc.) in an accurate and efficient manner in accordance with operational and regulatory guidelines.
• Assist with customer questions and/or issues relating to their accounts.
• Meet and exceed Teller referral expectations by acquiring and maintaining knowledge of bank products and financial services.
• Educate customers on bank products and financial services and make referrals to a banker when a potential opportunity has been identified. This may include participation in 'Call Nights'.
• Maintain operational standards including balancing cash drawers at the end of each shift, processing CTR reports and transactions, and opening and closing procedures of the branch. May also include ATM and vault balancing.
• Acquire and maintain up-to-date knowledge of applicable policies, procedures, guidelines and bank operating systems.
• Ensure compliance with applicable federal, state and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Flagstar's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.
Job Responsibilities:
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