Insurance Counselor (Indianapolis, IN)

Job Info

550 N University Blvd, Indianapolis, Indiana, 98402, United States of America

This position provides guidance and information to patients on insurance and the implications of different insurance options to allow patients to make informed insurance decisions. This position ensures that commercial patients' insurance questions are addressed and resolved, assists in securing secondary coverage for Medicare No Secondary patients, and assists under-insured and uninsured/pending coverage patients with eligibility and/or coverage options. Position provides accurate and timely patient, revenue, and treatment trend reporting to the Group insurance Manager and operations teams that it supports.


The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

Insurance Counseling

  • Act as a liaison between patients, facility teammates, billing office and the corporate office to resolve patient insurance issues and/or concerns
  • Identify, resolve or escalate issues as appropriate for prompt and effective resolution
  • Proactively build relationships with patients
  • Proactively review patient lists with Facility Administrators and teammates to identify potential patient insurance issues
  • Proactively build relationships with clinical and regional resources to emphasize and integrate Insurance Management priorities
  • Support education on and completion of Patient Financial Evaluations to determine if payment or payment arrangements are an option
  • Help patients find potential payment plan options
  • Help patients obtain as close to 100% insurance coverage for patients as possible by educating on all avenues and coverages
  • Ensure that patients who qualify have 100% coverage (excluding non-compliant patients)
  • Support patient collection activities as necessary by educating patients about balances due and encouraging them to work with the billing office to resolve
  • Identify any DaVita programs that would help a patients financial situation(i.e. Patient Financial Evaluations)
  • Assist patients and Social Workers with applications for Charitable Assistance as necessary
  • Partner with Social Workers to maintain awareness of patient insurance questions

Patient Interaction

  • Assist Medicare patients with securing secondary insurance coverage
  • Assist patients and/or Social Workers as necessary to determine if cash repayment is an option
  • Research commercial patients' financial issues and insurance options and educate on what options are available for their specific situation.
  • Review additional insurance options for primary and/or secondary coverage
  • Provide high-level of customer service to ensure patient questions or issues are addressed effectively
  • Provide information to patients to help them find and/or secure all options for insurance coverage

Facilitate Conference calls

  • Proactively manage insurance terminations or changes
  • Identify registration process improvement opportunities
  • Brainstorm and help resolve incomplete or problematic registration challenges
  • Manage and update tracking tools as appropriate
  • Review trends with team and operational leadership


  • Provide monthly reporting and analysis on key metrics related to patient education and advocacy to senior management
  • Compile monthly operations reviews on assigned patient portfolio
  • Participate in scheduled SAMs calls to review patient portfolio with designated facility teammate

Other duties and responsibilities as assigned including but not limited to:

  • Attend team meetings, phone conferences, and training as needed
  • Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
  • Participate as requested in special projects and Insurance Management Team initiatives
  • Mentor team members as appropriate on Insurance Management practices
  • Shadow new hires to mentor and to provide training as needed
  • Telephonic Communication 100%

Here is what you can expect when you join our Village:

  • A "community first, company second" culture based on Core Values that really matter.
  • Clinical outcomes consistently ranked above the national average.
  • Award-winning education and training across multiple career paths to help you reach your potential.
  • Performance-based rewards based on stellar individual and team contributions.
  • A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
  • Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.


(Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required)

  • High school diploma or equivalent required
  • Minimum of two (2) years' experience working with Medicare and Medicaid insurance as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) required
  • Minimum of two (2) years' experience in a healthcare organization working with clinical staff and patients preferred
  • Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
  • Bilingual/Spanish preferred

Join us as we pursue our vision " To Build the Greatest Healthcare Community the World has Ever Seen . "

Why wait? Explore a career with DaVita today.

Go to to learn more or apply.

To learn more about our Village and the world of dialysis, click here .

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DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

  • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
  • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
  • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at

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