Infrastructure Specialist Associate (144450)
University of Illinois


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Job Details

Description:

Infrastructure Specialist Associate / Infrastructure Specialist

Student Affairs Technology

University of Illinois at Urbana-Champaign

Applications are now being accepted for the Infrastructure Specialist Associate and Infrastructure Specialist positions for Student Affairs Technology at the University of Illinois at Urbana-Champaign.

Student Affairs Technology serves as the IT department for a variety of Student Affairs units on the campus to provide better efficiency, broader support, and operational resiliency, as well as create richer employment environment for the IT staff. We are seeking individuals with diverse backgrounds who can help create and foster communities that strive toward our vision. This includes supporting the academic mission of the University by developing environments conducive to student learning and academic success, respecting, appreciating, advocating for the diversity of our student population, and supporting the holistic development of all of our students.

The University of Illinois is an Equal Opportunity, Affirmative Action employer that recruits and hires qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status. For more information, visit http://go.illinois.edu/EEO. To learn more about the University's commitment to diversity, please visit http://www.inclusiveillinois.illinois.edu.

Infrastructure Specialist Associate

DUTIES AND RESPONSIBILITIES OF THE INFRASTRUCTURE SPECIALIST ASSOCIATE:

This position provides workstation and software support to Student Affairs units.

  • Hardware and System Software
    • Installation and configuration of workstations, mobile devices, software
    • Maintain patching, security, and other endpoint management of workstations and servers
    • Assist with the maintenance of administrative infrastructure, including file, print, web, database servers, and specialized vendor applications
    • Serve as a resource for major software version upgrades and replacing outdating technologies with new and current technologies
  • Support
  • Provide assistance to help desk operations by providing application and desktop support to customers
  • Work within defined policies and procedures to solve user or system problems, including those that require solutions with originality and/or ingenuity
  • Identify problems to be solved, and escalates appropriately
  • Assume appropriate related additional duties to further the mission of the unit
  • Complete most work with limited supervision, appropriately judging when to seek assistance or guidance from subject experts or management
  • Other Duties

QUALIFICATIONS FOR THE INFRASTRUCTURE SPECIALIST ASSOCIATE:

Required:

Two years of progressively more responsible work experience in an IT-related profession***, including:
  • Experience providing application and desktop support to end-users
  • Experience troubleshooting Windows workstation operating systems, applications and hardware
  • Experience using tools and resources to optimize the delivery of technology services to the end user, such as with endpoint management, imaging, or centralized solutions
  • Experience supporting mobile technology platforms (Examples: tablets, iPads, smartphones)
***60 semester hours or Associate's degree in Information Technology (IT), IT Management, or a closely related discipline can substitute for one year of experience

***90-120 semester hours or Bachelor's Degree in Information Technology (IT), IT Management, or a closely related discipline can substitute for two years of experience

Preferred:
  • Experience in the use of Microsoft Active Directory, including group and object management, policy tasks, access control and authorization
  • Experience with Apple OS and iOS in an enterprise environment
  • Experience with Linux, Apache, MySQL, PHP (LAMP) servers and services
  • Experience with digital signage and/or CCTV systems
  • Experience in a higher education environment
  • Experience supporting essential network services (DNS, DHCP, and/or VPNs) and diagnosing network problems

Successful Candidates will have:
  • Demonstrated ability to work in a collaborative team environment
  • Demonstrated ability to solve complex technical problems, utilize good organizational skills, and comfortable managing multiple priorities
  • Excellent written and verbal communication skills to a variety of audiences (management, peers, users and vendors), as well as the ability to draft proposals and documentation

Infrastructure Specialist

DUTIES AND RESPONSIBILITIES OF THE INFRASTRUCTURE SPECIALIST:

This position provides end user, workstation, server, application, and systems support to Student Affairs units.
  • Hardware and System Software
    • Serve as technology consultants and innovators for Student Services staff and departments
    • Install and configure workstations, servers, and mobile devices
    • Maintain patching, security, and other endpoint management of workstations and servers
    • Maintain critical administrative infrastructure, including file, print, web, database servers, and specialized vendor applications
    • Implement migration plans for major software version upgrades and replace outdated technologies with new and current technologies
  • Support
  • Provide assistance to help desk operations by providing application and desktop support to customers
  • Document policies and procedures as necessary
  • Support unit needs using campus resources such as telephone and email
  • Work within defined policies and procedures to solve user or system problems, including those that require solutions with originality and/or ingenuity
  • Identify problems to be solved, and escalates appropriately
  • Implement system and data security best practices
  • Participate and support software development projects, from conception through testing, implementation, and documentation
  • Assume appropriate related additional duties to further the mission of the unit
  • Complete assigned individual projects with durations of 2-6 months
  • Complete most work with limited supervision, appropriately judging when to seek assistance or guidance from subject experts or management
  • Security
  • Application Administration
  • Other Duties

QUALIFICATIONS FOR THE INFRASTRUCTURE SPECIALIST:

Required:

Five years of progressively more responsible work experience in an IT-related profession***, including:
  • Demonstrated experience providing application and desktop support to end-users
  • Demonstrated experience troubleshooting Windows workstation operating systems, applications and hardware
  • Demonstrated experience in the use of Microsoft Active Directory, including group and object management, policy tasks, access control and authorization
  • Demonstrated experience using tools and resources to optimize the delivery of technology services to the end user, such as with endpoint management, imaging, or centralized solutions
  • Experience maintaining security best practices
  • Experience supporting essential network services (DNS, DHCP, and/or VPNs) and diagnosing network problems
  • Experience troubleshooting Windows server operating systems, applications and hardware
  • Experience with storage and backup systems.
***60 semester hours or Associate's degree in Information Technology (IT), IT Management, or a closely related discipline can substitute for one year of experience

***90-120 semester hours or Bachelor's Degree in Information Technology (IT), IT Management, or a closely related discipline can substitute for two years of experience

Preferred:
  • Experience with Apple OS and iOS in an enterprise environment
  • Experience with Linux, Apache, MySQL, PHP (LAMP) servers and services
  • Experience with digital signage and/or CCTV systems
  • Experience administering MS SQL Server and IIS webservers
  • Experience with database design and optimization
  • Experience with server, desktop or application virtualization and SAN infrastructure
  • Experience supporting mobile technology platforms (Examples: tablets, iPads, smartphones)
  • Experience supporting enterprise Exchange and Outlook
  • Experience supporting Skype for Business
  • Experience in a higher education environment
  • Equivalent Microsoft Certification to MCSE

Successful Candidates will have:
  • Demonstrated ability to work in a collaborative team environment
  • Demonstrated ability to solve complex technical problems, utilize good organizational skills, and comfortable managing multiple priorities
  • Excellent written and verbal communication skills to a variety of audiences (management, peers, users and vendors), as well as the ability to draft proposals and documentation

SALARY AND APPOINTMENT INFORMATION
This is a full-time Civil Service Information Technology Technical Associate position appointed on a [12]-month service basis. The expected start date is as soon as possible after May 21, 2021. Salary is commensurate with experience.

To Apply:

Applications must be received by May 21, 2021. Apply for this position using the "Apply for Position" button below. If you have not applied before, you must create your candidate profile at http://jobs.illinois.edu. If you already have a profile, you will be redirected to that existing profile via email notification. To complete the application process:

Step 1) Submit the Staff Vacancy Application.

Step 2) Submit the Voluntary Self-Identification of Disability forms.

Step 3) Upload your cover letter, resume (months and years of employment must be included), and academic credentials (unofficial transcripts or diploma may be acceptable) and names/contact information for three professional references.

In order to be considered as a transfer candidate, you must apply for this position using the "Apply for Position" button below. Applications not submitted through this website will not be considered. For further information about this specific position, contact Illini Union Human Resources and Administrative Shared Services at iustaffdevelopment@illinois.edu or at 217-333-3660. For questions about the application process, please contact 217-333-2137.

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility.

The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit Policy on Consideration of Sexual Misconduct in Prior Employment

College Name or Administrative Unit:

Student Affairs

Category:

8-Technical

Title:

Infrastructure Specialist Associate (144450)

Open Date:

04/12/2021

Close Date:

05/21/2021

Organization Name:

SA Tech Infrastructure



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