Inbound Contacts Representative

Hialeah, Florida

Posted in Insurance
9 days ago

Job Info


At Conviva Care Solutions, we want to inspire people to live life their best healthy life. Conviva Care Solutions is a management services organization representing nearly 300 physician practices, 800 clinicians, and 300,000 patients across the states of Florida and Texas. We need people with a passion for helping others and making change happen. We don't want to be like everyone else in the industry-we want to be better. And we're looking for talent that wants to grow, be challenged and inspired to help make that happen.

Conviva is seeking a dedicated, compassionate and cheerful BI-LINGUAL Inbound Contacts Representative who is interested in being part of a team that focuses on excellent service to others.


Essential Functions:
• Answer phone calls utilizing a multi-line telephone system
• Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff
• Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries
• Resolve patient issues through independent problem solving and with a goal of first call

Job Requirements:

•Bilingual, English and Spanish- fluent in both languages, written and spoken and must be able to speak, read and write in both languages without limitations or assistance
• Two years of experience in a highly customer service-oriented environment
• Strong organizational, written and verbal communication skills
• Ability to remain calm and helpful even when dealing with upset customers
• Foster teamwork and partnerships with cross-functional departments to resolve issues and improve customer experience
• Basic knowledge of Microsoft Excel

Role Desirables:

  • High School diploma or GED
  • 1-year experience in a medical office setting utilizing a computer-based practice management software system
  • Ability to handle high call volume and multi-task while providing an exceptional customer experience
  • Experience in eClinicalWorks or other electronic medical records system such as Epic, Nextgen, Athena Health, NextGen.
  • Experience with Avaya telephony platform desired
  • Knowledge of and strict adherence to HIPAA
Additional Information:


Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from with instructions to add the information into the application at Humana's secure website.

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours


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