Inbound Contact Representative 2 - Oklahoma City, OK (In-Office)
Humana

Oklahoma City, Oklahoma

Posted in Insurance
5 days ago


Job Info


Description

Humana is excited to announce the opening of a brand new contact center in Oklahoma City, Oklahoma! We're expanding our Provider Group Medicare support with positions in Oklahoma, and we need amazing individuals to join Humana in supporting our new location.

The new Humana contact center is located just west of downtown Oklahoma City near I-40, at 7725 W. Reno Ave, Suite 370, Oklahoma City, OK 73127. These new positions will work in the new fully renovated Humana Healthy Horizons of Oklahoma market office and contact center location in OKC, following 9 weeks of virtual training. Humana is looking to have the entire team ready to support our Provider Group Medicare business starting mid-late summer.

The Inbound Contacts Representative represent Humana by addressing incoming telephone, digital, or written inquiries. You will address our customer needs which may include complex benefit questions, resolving issues, and educating members or providers.

Responsibilities

Where you come in:

  • Take as many as 30-45 calls per day from Group Medicare providers who have questions about Humana products.
  • Assist them with a variety of inquiries including but not limited to: primary care provider changes, locating providers/specialists in our provider network, benefit/coverage, authorizations; provider claims inquiries, grievances and appeals, transportation needs, and pharmacy support.
  • This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work an 8-hour shift anytime from 6:45 am-7:00 pm CST. It may be necessary, given the business need, to work occasional overtime and weekends. .
COME GROW WITH HUMANA! BENEFITS START ON DAY ONE - STELLAR 401K MATCH - PAID TIME OFF - TUTION ASSISTANCE PROGRAMS - STELLAR WELLNESS/REWARDS PROGRAM

What you need for success! - Required Qualifications
  • 3+ years of experience within a customer service type role preferably within a call center environment
  • Strong customer service orientation and attention to detail
  • Prior experience managing multiple or competing priorities, while utilizing multiple computer systems and/or monitors simultaneously with strong typing skills
  • Ability to effectively communication verbally and listen to members over the phone
  • Must live within a commutable distance to the new office at 7725 W. Reno Ave, Suite 370, Oklahoma City, OK 73127
Temporary Work at Home Requirements (If necessary)
  • Must have the ability to provide a high speed DSL or cable modem for a home office (satellite and wireless internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required.
  • A dedicated work space without ongoing interruptions to protect member PHI / HIPAA information.
What you need to STAND OUT from the crowd!: Preferred Qualifications
  • Associate's or Bachelor's Degree
  • 1+ years of experience with taking multiple calls within an inbound / outbound call center environment
  • Prior Medicaid / Medicare / Healthcare experience.
  • High level of emotional intelligence with a proven ability to influence office culture and engagement in a positive manner
  • Fluency in multiple languages is a plus, preferably Spanish and English
Additional Information
  • Training Hours - Training will start day one of employment and run the first 9 weeks with a schedule of 8:00 am - 4:30 pm CST. Perfect attendance is required to avoid gaps in training and is vital for your success in this role. Therefore, no time off is allowed during training.
  • Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
Scheduled Weekly Hours

40



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