Location: REMOTE
Description: Our client is currently seeking a Implementation Specialist
100% remote - can sit anywhere in the US
Mon-Fri - business hours
JOB DESCRIPTION:
•Train customers on using software to achieve their goals in an upbeat manner either remotely or on customer premise
•Develop trusted, ongoing relationships with customers
•Provide day-to-day first line software support to customers in a professional and friendly manner;
•Respond to queries either over the phone or via email;
•Ask questions to determine the nature of customer issue, determine whether training or a software fix is required, provide training as needed
•Utilize a service desk ticketing system to track and execute tickets;
•Proactively find ways for customers to more successfully use the application
•Understand customer data analysis requirements
•Investigate and act to resolve requests according to feasibility;
•Follow processes and procedures to resolve outstanding request according to SLA;
•Follow-up with customers to ensure their issues has been resolved;
•Carrying out non-regression & regression tests; and
•Support QC and QA product improvement efforts
•Generate tailored reports for internal purposes.
Requirement
•Certified Medical Coder (CPC or CRC)
•Risk Adjustment (HCC or Medicare Advantage) experience
•2+ years of professional experience;
•Must have experience either leading a team of coders or educating/training coders
•Capable listening to a customer need, understand their unique goals and requirements, and provide solutions with training and data analysis
•Create unique analysis to satisfy customer requirements using advanced Excel skills;
•Demonstrate excellent verbal and written communication skills;
•Ability to work well in a team and independently;
•Fast learner
Sub Requirement:
Resume on Judge Letterhead
Resume and bullets should highlight their exp training/leading coders
Copy of their Certification
Candidate's city/state
salary requirement
Please send qualified interested resumes to Dave Friedman at Dfriedman@judge.com
Contact: dfriedman@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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