IPC Job Description:
Unlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information - helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.
ADP is hiring a Payroll Implementation Consultant. In this position, you'll couple your business consulting expertise with our innovative solutions to create exceptional onboarding experiences for each product or service implementation.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
RESPONSIBILITIES:
Serve as subject matter expert
Consult with clients to deliver a comprehensive product solution
Guide and drive the client towards the best solution for their business needs
Share knowledge and expertise to help lead specialists and lower level consultants
Interpret issues and find creative solutions to help the business with their long terms needs
Analyze existing systems, interface requirements, business processes
Partner with client to understand their business related needs
Incorporate new processes, tools and approaches when recommending product solutions
Utilize broad knowledge to recommend solutions to the client when appropriate
Understand client business issues and concerns and recommend and implement appropriate solution
Work proactively to provide information, best practices, and training on the ADP products
Ability to influence client and guide the client to best solution to help resolve their client needs
Build long term relationship and trust
Interact/collaborate with ADP associates in sales and customer service
Exchange routine information with members of client project team, including priorities,
timeliness, issues as they arise
QUALIFICATIONS REQUIRED:
At least 1-3 years of experience working in a client service/customer service environment
Bachelor's degree or equivalent in education and experience
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