Hoot Support Technician
Roth Staffing Companies

Job Info

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Hoot IT Support Technician

Direct Hire -

Work 4 ten-hour days (40 hours), 3 days off.
Shift: HOOT 8pm-7am
Workdays: either front half Sunday through Wednesday OR back half Wednesday through Saturday.

Great opportunity to work in exciting but little known industry. Training to be provided.
This person will be responsible for supporting Terminal Operations group's utilization of automation technology, which includes RFID, OCR and GPS solutions. Training will be provided on the terminal's specific operating environment.

Key Responsibilities

• Continual learning of operational and systems processes
• Perform thorough system checks prior to each shift
• Assist in supporting and troubleshooting the Terminals various Applications
• Monitor and support Terminal systems, including but not limited to OCR, GPS and RFID
• Support the Gate System Applications including the Appointment System
• Research both technical and process issues and escalate to appropriate vendors
• Perform application QA, bug isolation, and assist in enhancement designs
• Meet customer service levels and follow escalation procedures during system failures
• Provide outstanding customer service and support to clients
• Participate in requirements documentation, business systems configuration and defining/execution of acceptance criteria
• Cross training, knowledge transfer and documentation of all process and procedures

Qualifications

• Bachelor's Degree from an accredited four-year college or university with a degree in Computer Science, Information Technology, or a closely related field, preferred but not required.
• At least 2 years of progressively responsible experience in an information technology environment
• Terminal operations and terminal technology experience are desired, but not necessary
• Must have strong analytical skills, including the ability to extract, compile and analyze data
• Good written & verbal communication skills, time management and documentation skills
• Ability to work safely and independently when necessary
• Stand out work ethic
• Punctual
• Must be able to qualify for a Transportation Worker Identification Card and pass internal background screen.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

This job has expired.