Help Desk Technician
CyberCoders

Job Info

Help Desk Technician If you are a Help Desk Technician with experience, please read on!

Responsible for answering inbound tech support requests, along with providing routine maintenance for a variety of different computer systems and acting as an escalation point for issues that cant be handled at level one. This position requires someone with excellent time management skills, the ability to provide world class customer service in a fast-paced environment, and outstanding documentation skills.

As a Partner Support Remote L2 Technician, you hold a key role in the growth and success of our organization. You have a few primary responsibilities:

-Providing Level 1 & 2 technical support to our partners through service tickets
-Providing routine maintenance for a variety of different computer systems
-Acting as an escalation point for Level 1 technicians and addressing higher-level and more complex issues
-Providing excellent customer service
What You Will Be Doing -Providing level 2 technical support to partners through a combination of phone calls and service ticket notes
-Tracking all work in ConnectWise as it is completed and submitting accurate timesheets on a weekly basis
-Ensuring through regular communication with the Professional Services, Sales, and Partner Success teams that partners are receiving the excellent level of service MVP expects
-Thoroughly documenting solutions that you deploy, repair, or otherwise encounter that arent already documented
-Embodying the MVP standard of Taking IT to 11!
What You Need for this Position -2 4 years of experience in a help desk situation (required)
-2 - 4 years Microsoft Windows Server Administration (required)
-1 - 2 years VMWare / HyperV support (required)
-1 - 2 years SMB/Enterprise firewall/router support (required)
-Expertise in Microsoft products, including Windows, Windows Server, Office and O365, Microsoft Exchange
-Expertise in Active Directory and Group Policy
-College degree in Information Technology, Computer Science, or related previous experience
-Experience troubleshooting networking concepts including LAN/WAN topology, cabling, routing, and VPNs
-Thorough knowledge of troubleshooting computers, networks, and printers
-Familiarity with virtualization (VMWare, Citrix, Azure, AWS)
-Experience with data backup and disaster recovery support
-Corporate antivirus support
-Working knowledge of wireless technologies
What's In It for You Salary 50k to 70k
Full Benefits
So, if you are a Help Desk Technician with experience, please apply today!
- Applicants must be authorized to work in the U.S.



*CyberCoders, Inc is proud to be an Equal Opportunity Employer*



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.



*Your Right to Work* - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.