Reed Tech, a LexisNexis company, is hiring a Help Desk Technician in Horsham, PA. The Help Desk Technician assists employees and external customers accomplish business tasks using various technology platforms. This includes opening and prioritizing help requests; working or escalating issues to the appropriate support staff; notifying management of delays with issue resolution. Technicians act as the customer liaison to the technical staff and advocate on their behalf to ensure issues are resolved fully and in a timely manner. Technicians monitor automated application processes and use diagnostic and help request tracking tools to understand production system status.
Accountabilities
Subscribe to job alerts and upload your resume!
*By registering with our site, you agree to our
Terms and Privacy Policy.