Help Desk Specialist- Tier I
Chickasaw Nation Industries

Job Info

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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Please note that CNI is closely monitoring Executive Orders and will be following any final decisions or mandates regarding the COVID-19 Vaccination as a federal contract provider.

SUMMARY

The Help Desk Specialist - Tier I provides IT technical support to Tinker Air Force Base. This position assesses, monitors, troubleshoots, and escalates issues and effectively communicates all issues for equipment, applications and databases.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned.

Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.

Handles inbound telephone customer requests.

Gathers supporting information, reviews, evaluates and assesses IT situations.

Obtains sufficient information to determine the possible cause of the issue(s).

Works independently to determine the best and most efficient solution to resolve the customer's operational issues, including procedural changes as necessary.

Applies system analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications based on user profiles.

Responsible for aiding in own self-development by being available and receptive to all training made available by the company.

Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output.

Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole.Fosters an environment in which they will reportanyviolations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract.

EDUCATION/EXPERIENCE

High School diploma or General Education Degree (GED) and minimum of six (6) months of related experience and/or training; or equivalent combination of education and experience. Associate's or Bachelor's degree preferred, but not required. Experience with PC hardware, HP Open View, Remedy Action Request System, NT User Manager for Domains, MS Active Directory, Exchange 2003 and subsequent versions of messaging services, MS 2003 and 2008 Server Administrator and subsequent server versions, network infrastructure, Windows 10, MS Office 2007 and subsequent versions of desktop office suites, desktop and network operating systems and the Air Force Standard Desktop Configuration (SDC) including MS Outlook.

JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES

Working knowledge of ITIL standards in relation to the ITSM service desk software tool

Working knowledge of Active Directory, Lotus Notes and Remedy ITSM software

Working knowledge and ability to troubleshoot computer hardware / software issues at an junior/intermediate level

Excellent communications skills (both oral and written) with fluency in the English language (other languages welcome)

Knowledgeable and skilled in the use of ticketing systems with ability to clearly and concisely log tickets

Excellent customer service skills with ability to use tact in handling difficult individuals and/or situations

Quick learner with ability to work in a fast-paced, stressful environment

Flexible with ability to work a variety of shift assignments, including overtime and during inclement weather conditions

Ability to be reliable and punctual

CERTIFICATES, LICENSES, REGISTRATION

Must obtain Security+ Certification within first 90 days to maintain employment.

Federal Government guidelines require US Citizenship for this position.

Ability to obtain government secret security clearance.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

#indcni

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

This job has expired.