Help Desk Associate
Miele Incorporated

Job Info

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In this role, you will troubleshoot, and resolve issues expediently, while also proactively maintaining the highest-level customer service.

This role also includes configuration and maintenance of the laptop computers by resolving problems, installing hardware and software solutions, and supporting internal and external employees. You will be responsible for administration and internal support of the Company's PCs, printers, and related equipment.

Essential Functions:

• Monitor and respond quickly and effectively to requests received via Phone Email and IT ticket system

• Provide on-site/remote support to customers including installation, servicing, and repairing systems and equipment

• Troubleshoot known and unknown hardware and software issues related to corporate-issued or provided desktop, laptops, phone, peripherals, and associated accessories

• Manage PC setup and deployment for new employees using standard hardware, images, and software
• Maintain inventory of all equipment and advise when replenishments are necessary

• Provide excellent verbal and written communication to end-users regarding their productivity issues

• Identify and suggest possible improvements on procedures

• Perform timely workstation hardware and software upgrades as required

• Assist inter-department groups as needed and directed

• Other tasks and projects as directed

Qualifications:

• Associate degree in a computer related field

• 2+ years IT helpdesk experience working in a corporate I.T. environment is required

• Experience with Remedy, JIRA or any other ticketing system preferred

• Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills

• Proficiency with Microsoft Active Directory, Microsoft Office Suite, Microsoft Windows

• Excellent time management skills

• Strong interpersonal skills

• Ability to communicate effectively

• Ability to Prioritize multiple tasks effectively

• Ability to work in a fast-paced environment

• Ability to work independently and in a team environment

• Ability to take criticism

• Excellent Organizational and time-management skills

• Ability to think outside the box

• Looking to grow and improve their skillset

• Possess strong problem-solving skills

• Flexibility to work during non-business hours

• Adheres to standard operating procedures

• Ability to maintain confidentiality of sensitive data

• Writes and speaks clearly and concisely in English

Working conditions:

• Hybrid Position. This position is based in Princeton, NJ

Why you might like working here:

• You love autonomy and the accountability for results
• You like working for a family run company, market leader in the premium domestic appliance.
• You like working for a company that believes in the aspiration to do it forever better and to be forever better
• A competitive compensation package
• 100% covered Life and long-term disability insurance
• Wellness discounts on medical premiums
• 401k with company match
• Generous Employee Purchase program
• Wellness and volunteer Programs
• Engaging Employee Activities

ABOUT MIELE

What does it take for a family run company to become world market leader in the premium domestic appliance and commercial machine segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products.

Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are at entry levels or managers.

Miele asks a lot of its employees. They are expected to develop and manufacture worldwide market premium products that are "Immer Besser". In return, they receive the most valuable thing Miele can give them: that they themselves become "Immer Besser" - in all of their professional and personal abilities.

"Immer Besser" is therefore an entrepreneurial success principle from which customers and employees benefit in equal measure. We call this principle "MAKE IT BETTER. BE BETTER".

Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V

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