Head of Ecommerce Sales Operations
Miele Incorporated

Job Info

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We currently have an exciting opportunity for a Head of Ecommerce Operations to join our Ecommerce Sales team. This individual will be responsible for the day-to-day operations of the Ecommerce Operations and will manage a diverse portfolio of cross-functional initiatives. This position will drive the strategy and execution to deliver a best-in-class Ecommerce Operational advisement and execution to support and improve the work of the ecommerce team in driving the business for all Ecommerce channels.

This position will work with internal and external partners to address issues and concerns and continually look for ways to improve the processes and systems. Internally, this role will engage with cross-functional partners including (but not limited to): Customer Service, Demand Planning, Logistics/Supply Chain, Sales Back Office, IT, Finance, and Analytics.

Essential Functions:

-Manage operational activities of all eCommerce sales channels to help promote sales growth (Amazon, Wayfair, eTail National Accounts etc.)

- Help streamline and optimize the overall sales process

- Develop and maintain sales forecast for all accounts in conjunction with Sales Account Managers

- Provide financial analysis of go to market launch strategies and promotional activities, promotional postmortem support

- Work with Demand Planning team to manage optimal customer inventory and WoC

- Act as a liaison between product, sales, supply chain, demand planning and finance

- Implement projects such as SIOC with Product team to alleviate chargebacks

- Understand sales trends and analysis to move inventory if needed and avoid backorders

- Analyze sales, inventory, and consumer trends to make strong recommendations to sales team

- Work very closely with sales and account management team to manage returns by account and make sure we are disputing returns that are unnecessary

- Work directly with customers to identify areas of operational opportunities and optimizations

- Continually look for process improvements in both sales and operations

- Actively monitor and dispute chargebacks where necessary along with identifying ways to prevent chargebacks

- Work closely with Sales Back office/PO compliance to track and monitor purchase order trends and adjust where needed

- Manage direct import, direct fulfillment, EDI projects and onboarding

Qualifications include:

• 5+ years of experience in eCommerce, digital marketing, operations, supply chain and other related disciplines
• Specific understanding of Ecommerce sales customers i.e., Amazon
• BS/BA degree in business, engineering, supply chain, operations
• Naturally curious with creative problem-solving skills
• In depth professional knowledge of Digital Commerce
• A strong customer orientation and collaborative approach
• Experience in global, cross-cultural, and cross-functional work environments
• Ability to work within a matrix organization leading and managing stakeholders around the world
• Excellent interpersonal & communication skill, to drive large transformational projects
• Highly analytical and data driven
• Experience with agile working
• Results driven, self-motivated and hands-on approach

Why you might like working here:

• You love autonomy and the accountability for results
• You like working for a family run company, market leader in the premium domestic appliance.
• You like working for a company that believes in the aspiration to do it forever better and to be forever better
• A competitive compensation package
• 100% covered Life and long-term disability insurance
• Wellness discounts on medical premiums
• 401k with company match
• Generous Employee Purchase program
• Wellness and volunteer Programs
• Engaging Employee Activities

ABOUT MIELE

What does it take for a family run company to become world market leader in the premium domestic appliance and commercial machine segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products.

Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are at entry levels or managers.

Miele asks a lot of its employees. They are expected to develop and manufacture worldwide market premium products that are "Immer Besser". In return, they receive the most valuable thing Miele can give them: that they themselves become "Immer Besser" - in all of their professional and personal abilities.

"Immer Besser" is therefore an entrepreneurial success principle from which customers and employees benefit in equal measure. We call this principle "MAKE IT BETTER. BE BETTER".

Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V

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