Group Experience Specialist
Best Friends Animal Society

Job Info

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Location: Kanab, Utah (relocation assistance may be available)

Hiring Range: This position's hiring rate is anticipated to be $23.00/hour, depending on experience, plus great benefits!

Interviews will occur weekly until the position is filled.

Summary: People come from all over the world to Best Friends Animal Sanctuary to engage with our animals, staff and learn more about our life saving work. The Group Experience Specialist is responsible for coordinating a meaningful and rewarding experience at the Sanctuary for group visitors (i.e. college clubs, corporate retreats, tour groups, etc.).The Specialist ensures that all group participants leave educated and inspired to return home to their communities and continue the lifesaving work which supports the Best Friends' Mission to Save Them All.

Essential Duties and Responsibilities:

Group Experience

• Coordinate and manage all aspects of visiting groups.
  
• Respond to group experience inquiries.
  
• Process group registrations and cancellations; send forms and other information to registrants prior to visit.
  
• Maintain, organize & update groups' support materials as needed and coordinate setup of equipment and presentations as needed.
  
• Lead group projects, share information about Best Friends lifesaving mission and conduct presentations.
  
• Lead and/or provide support for Sanctuary group tours.
  
• Maintain records for each group and report statistics to manager on a monthly basis.
  
• Develop robust group experience program.
  
• Identify new group experiences - tours, service projects, presentations, etc.
  
• Promote and advertise the group experience.
  
• Proactively recruit new types of groups to visit the Sanctuary (i.e. families, wedding parties, retreats, etc.).
  
• Work with manager and Visitor Experience Director to monetize group visits.
  
• Animal Care Department Support.
  
• Plan and coordinate service projects with animal care supervisors.
  
• Proactively visit animal care areas to find new and reoccurring service projects.
  
• Communicate regularly with animal care supervisors regarding animal personality/behavior; which areas and animals are approved to interact with visitors.
  

Visitor Engagement and Stewardship

• Provide support for animal engagement group activities or programs such as Discovery Weekend, Friends & Founders, Adoption events, onsite workshops, etc.
  
• Periodically assist with providing contenti.e. photos, stories, etc. for Best Friends Social Media Team to support at home engagement.
  
• Regularly staff the Kindness Camper and assist visitors with toy making.
  

General

• Be knowledgeable and informed regarding current trends in and materials about animal welfare.
  
• Treat people around you with Kindness and Compassion, build trust by demonstrating authenticity and following through on your commitments, prioritize your well-being like you do our mission, and work to build strong relationships with your colleagues by participating incommunication loops to share and receive honest feedback. You are responsible and accountable for the culture you add to your team dynamic.
  
• Other duties as assigned.
  

Skills and Experience:

• A minimum of one yearexperience coordinating projects and collaborating interdepartmentally.
  
• Skilled in starting and maintaining effective and professional relationships with visitors, volunteers and fellow staff, including with those that have different viewpoints.
  
• Ability to professionally speak about Best Friends activities and positions on issues.
  
• Resourceful, get-it-done attitude; ability to adapt to new work areas or processes; problem solving, seeking answers independently and enthusiastically; flexibility to persist until department goals are achieved.
  
• Strong interpersonal skills, positive attitude, a team player, personable, professional, and able to get along with people from different backgrounds.
  
• Abilityto work in a fast-paced environment withwell-developedorganization skillsto juggle multiple competing tasks and demands; with accurate, appropriate, clear and concise written and verbal communication skills; and strong listening skills.
  
• Must be proficient in Google and Microsoft Office applications with the ability to learn and use new applications quickly.
  

Physical Requirements:

• Routinely lift 50 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending.
  
• Perform repetitive tasks for extended periods of time including typing, sitting, walking, arm, and hand motion.
  
• Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.
  
• Frequent exposure to dogs, cats and other animals of all sizes, temperaments, and medical status.
  
• Valid driver's license, ability to qualify to be added to Best Friends insurance, ability to travel, including overnight stays, when needed.
  

*During the selection process, candidates may be asked to participate in an onsite working interview.*

Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Best Friends Animal Society.

Culture Statement and Responsibility

We value attitude over aptitude, and we treat Kindness as a discipline because it is paramount in our culture along with our other Guiding Principles. Culture is how we talk to and treat ourselves and one another, it's how we generate and respond to change, it's how we plan and make decisions, it's how we do what we do.

This job has expired.