Front Desk Monitor (LIB750)
Volunteers of America

New York, New York

Posted in Not for Profit and Charities


Job Info


Front Desk Monitor (LIB750)

Summary:

The Front Desk Monitor answers telephone calls and takes messages for staff, receives and assists visitors, receives and routes deliveries, aids residents, and controls front door access.

Minimum Qualifications:

High school diploma or GED. Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation. Must be able to perform diverse tasks with ease and maintain confidentiality. Certifications in security, CPR/First Aid, and Fire Safety (F-80) required, in accordance with regulatory mandates covering this program site.

Supervisory Role:

This position does not have supervisory responsibilities.

Principal Responsibilities:

The below enumerated principal responsibilities are inclusive of both program specific and firm-wide related administration, as applicable.

  • Greet all visitors; assist them directly or announce their arrival to staff or residents.
  • Ensure that all clients sign in and out as required.
  • Route mail and deliveries as required.
  • Handle or assist in crisis intervention.
  • Follow assigned procedures in emergency situations.
  • Conduct rounds at residence as assigned.
  • Perform other related duties as requested.

  • 7.

    Expected Results of Principal Responsibilities:

  • Visitors are assisted promptly and courteously.
  • Client locations can be tracked at all times.
  • Mail and deliveries are routed to the appropriate people.
  • Crises are handled according to agency policy.
  • Emergency situations are responded to according to agency policy.
  • Rounds are conducted as scheduled and all incidence reported.
  • All other related tasks are completed on time and accurately.

  • 7.

    Work Environment:

    While performing the duties of the job, the employee will be in a residential housing shelter environment.

    Physical Demands:

    While performing the duties of the job, the employee is regularly required to have visual acuity, talk and hear while communicating with peers, clients and/or vendors. This position requires sitting, standing, and walking. The employee must occasionally lift and/or move items up to 20 pounds.

    Position Type:

    This is a part-time position.

    Other details
    • Job Family Front Desk Monitor/Receptionist
    • Pay Type Hourly



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