Fraud Analyst I (Credit and/or Debit Card Portfolios - TEMPORARY
Amerant

Job Info

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Monitor and detect potential fraudulent activities in a timely and effective manner. Perform inbound and calls to clients in relation to suspicious and handle all claims according to regulatory, security and association parameter with the highest level of professionalism.

• Daily monitoring of monetary and non-monetary transactions for potential fraud.

This may include:

• Numerous real-time queues, for the prevention and detection of card fraud using case management /alert system.
• Channel reports or tools to detect any unusual activity or fraud pattern
• Out-of-band reports generated different Applications
• Often Tags and identify Possible fraud Patterns
• Always reviews numerous real-time alerts and non-real time, for the prevention and detection of card fraud, ACH fraud, IVR, Personal & Business online banking.
• Always performs outbound call backs for the following scenarios: verify transactions with high amounts, anomalies in the fraud alerts outside customer’s normal behavior, etc.
• Take appropriate and timely actions to block and prevent future fraud while minimizing negative customer impact.
• Processes all disputes according to regulatory guidelines Adheres to all rules and parameters set by the Fraud Prevention unit, Risk Management and Security Areas.
• Provide daily case information for further analysis and investigation.
• Works effectively with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner.
• Keep abreast of Fraud trends that impact financial payment industry.
• May represent Fraud Operations in cross-functional initiatives to proactively prevent fraud.
• Maintains or exceeds established standards for customer service.

Minimum Education and/or Certifications Requirements:

• High school diploma or GED required.

Minimum Work Experience Requirements:

• One year of banking experience.
• Ability to multi-task, conflict management, and telephone etiquette
• Experience in a card payment or loss prevention environment preferred.

Technical and/or Other Essential Knowledge:

• Basic knowledge in Windows Office: Outlook, Excel, Word and PowerPoint
• Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools

This job has expired.