Field Technician
BC Forward

Job Info

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Field TechnicianBCforward is seeking a highly motivated and experienced Field Technician at Austin TXTitle: Field TechnicianContract: 12+ Months with possible extension or permanentLocation: Austin TXJob Description:

• Responsible for resolving CLIENT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures in support of CLIENT customer's data centers.
• Analyzes, troubleshoots, and resolves issues within IT infrastructure including CLIENT Enterprise systems, servers, storage, and networking.
• Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting
• Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.
• Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation.
• Able to proficiently perform data center support tasks with little guidance.
• Demonstrate hands-on practical knowledge of systems and policies.
• Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities

Qualifications:

• Experience with pallet jack and data center server lifting tools is a plus. Must be able to lift to 40 lbs.
• Ability to operate manual and power hand tools
• 3 - 5 years of technical experience and a Associates Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
• Must have a basic understanding of Storage theory, Server layout and Network concepts.
• Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
• Requires good understanding of the general/technical aspects of the job.
• Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand.
• Must possess professional written and verbal communication skills
• Must be organized and able to document daily activities
• Must maintain successful communication and working relationship with management & peers of all levels.
• Must have your own transportation.
• Must be willing to travel from customer to customer when necessary.
• Mileage/Tolls/Parking (if any) will be reimbursed using Federal rate(s). This does not cover any parking tickets, or any other violations that may be incurred.
• Must be able to work overtime if you are in an installation or rack/stack event.
• Must be able to work weekends with advanced notice due to a customer installation schedule

About BCforward:BCforward began as an IT business solutions and staffing firm Founded in 1998, BCforward has grown with our customers' needs inta full service personnel solutions organization Headquartered in Indianapolis, Indiana, BCforward alsoperates numerous delivery centers across North America and IndiaWe are currently the largest consulting firm and largest MBE certified firm in Indiana Our uninterrupted growth has allowed BCforward tdeliver uniquely configured IT staffing and project solutions for over years of catering tour customers' specific needs BCforward currently maintains a team of over 5000 global resources With our additional brand, Stafforward, together we have the capabilities tdeliver services for a variety of industries in both public and private sectors which allows us taddress your most challenging needswww.BCforward.com

Interested candidates please send resume in Word format Please reference job code 196814 when responding to this ad.

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