Field Technical Support
BC Forward

Job Info

---

Field Technical Support
BCforward is currently seeking highly motivated Field Technical Support for an opportunity in Chicago, IL 60601

Job Title: Field Technical Support
Work Location: Chicago, IL 60601
Duration: 24 Months contract to permanent

JD Description:
The service delivery team provides multi-vendor services including hardware and software installation and deployment services for customer projects. The delivery team upgrades current customer IT infrastructure to meet the growing demands placed on their technology. Integration of the latest IT solutions including front office, back office, the data center, the network and training. Additionally, the team supports break fix for printers and personal computer products.

Onsite PC & Printer Service covers:
* The physical de-install move and reinstall of a PC device that is currently installed and connected to a network.
* On site Desk-side Software Support solutions enable an end?to?end approach, including options for customizing your support plan to address any unique client service level requirements. Examples include operating system reloading, device re-imaging, onsite support, and virus support, on-site installation, data migration, disk sanitation.
* Visit multiple customer sites per day installing/replacing/repairing equipment in a predefined route, potentially spanning multiplicities and/or states.
* Would be responsible for correct installation, customer satisfaction, equipment and vehicle safety and a timely and accurate installation schedule.

Required Qualifications:
* Possess one to two years' experience in basic troubleshooting skills on PC desktops, laptops and printers
* Experienced Customer Service
* Able to lift up to 50 pounds and carry it up to 50/75 yards as needed
* Willingness to work a variable work schedule for deployment project type work, characterized by extended days and travel during the entire project.
* Ability to read and interpret installation guides, service manuals, site maps and transportation maps
* Ability to accurately conduct equipment inventory
* Demonstrates basic problem recognition on common desktop applications and operating systems
* Demonstrates basic network, laptop, desktop and printer configuration and installation
* Possesses knowledge of LAN design concepts, installation, and troubleshooting without assistance

About BCforward:
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.
www.BCforward.com

Interested candidates please send resume in Word format Please reference job code 196023 when responding to this ad.

Get job alerts by email.Sign up now!

This job has expired.